Social Media Support Lead

Join to apply for the Social Media Support Lead role at Infosys
.

Infosys is seeking a Social Media Support Lead who will translate software requirements into working and maintainable solutions within existing application frameworks. The chosen candidate will apply technical proficiency across different stages of the Software Development Life Cycle, gather accurate requirements, and work closely with stakeholders to prioritize tasks and scope of development. The role requires strong attention to detail with the ability to identify errors and make adjustments in a testing environment while contributing towards developing and adhering to best practices for developing applications that are scalable, relevant, and critical to the project.

• Translate software requirements into working and maintainable solutions within existing application frameworks.
• Apply technical proficiency across different stages of the Software Development Life Cycle.
• Gather accurate requirements and work closely with stakeholders to prioritize tasks and scope of development.
• Identify errors and make adjustments in a testing environment.
• Contribute towards developing and adhering to best practices for scalable, relevant and critical applications.
• Create and manage short URLs and QR codes in Bitly.
• Facilitate meetings with the Social Capabilities Manager.
• Liaise as needed with Social Governance and Intel Customer Support teams.
• Proactive management of security and maintenance projects.
• Reporting for social governance audits.
• Help self-service stakeholders by setting up social analytics reports in Sprinklr and Boolean queries in social listening tools.

• Candidate must be located within commuting distance of Richardson, TX or be willing to relocate to the area. This position may require travel to project locations.
• Bachelor’s degree or foreign equivalent from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of experience.
• At least 4+ years of experience with tier 1, tier 2 and tier 3 support for Ericsson applications, mainly SWITCH and NMA.
• Candidate authorized to work in the United States without employer-based visa sponsorship is welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Job entails sitting as well as working at a computer for extended periods of time.
• Should be able to communicate by telephone, email or face‑to‑face.

• Manage user access in all social media platforms (Sprinklr, native social media channels, Last Pass, other SaaS tools).
• Manage admin configurations in platforms (custom metadata fields, workflow rules, macros, tag management, etc.).
• Diagnose and troubleshoot high‑level technical issues with platforms and work with stakeholders and vendors to resolve.
• Help self‑service stakeholders by setting up social analytics reports in Sprinklr and Boolean queries in social listening tools.
• Create and manage short URLs and QR codes in Bitly.
• Facilitate meetings with the Social Capabilities Manager.
• Liaise as needed with Social Governance and Intel Customer Support teams.
• Proactive management of security and maintenance projects.
• Reporting for social governance audits.

• Social media platform support experience (Sprinklr, native social media channels, Last Pass, other SaaS tools, Facebook Business Manager, Linked In Business Manager, You Tube, X, Instagram).

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.