Project Manager, Technical Support, HelpDesk​/Support

Benefits

• Hourly compensation
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

The Project Manager serves as the primary point of contact for customers in a fast-paced digital print center. This role is responsible for managing incoming inquiries, preparing estimates, processing orders, communicating with the production team, and ensuring a smooth, positive customer experience from project initiation through delivery.

Serve as the first point of contact for walk-in, phone, and email customers.

Understand customer needs and recommend print solutions, products, and services.

Communicate production timelines, pricing, and job specifications clearly and professionally.

Handle customer concerns or issues promptly and effectively.

Prepare accurate job tickets, estimates, and order details for production.

Review artwork files for completeness and basic print readiness.

Coordinate with the design and production teams to ensure accurate job fulfillment.

Track job progress and keep customers informed about order status.

Recommend additional services such as finishing options, signage, mailing, or marketing materials.

Maintain knowledge of products, equipment capabilities, and pricing structures.

Follow up with customers on previous orders or pending quotes.

Maintain organized customer records, job logs, and communication notes.

Process payments, invoices, and receipts accurately.

Assist with daily center operations such as packaging completed orders.

Support the production team during peak periods as needed.

High school diploma or equivalent required.

1–2 years of project management, customer service, sales, or administrative experience preferred.

Experience in the print or graphic communications industry is a plus.

Basic understanding of digital printing processes.

Familiarity with Adobe Acrobat or Adobe Creative Suite is helpful.

Ability to learn estimating and MIS systems.

Comfortable using computers, email, and office software.

Excellent communication and interpersonal skills.

Strong attention to detail and accuracy.

Ability to multitask and stay organized.

Professional, friendly, and customer-focused attitude.

Problem-solving ability and willingness to collaborate.

Ability to lift up to 25 lbs occasionally.

Standing or walking for extended periods.

Work in a front-office environment adjacent to production equipment.

To apply, send your resume and a short note about why you'd be a great fit to m

* Alpha Graphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.