Senior Legal Counsel

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NiCE, we are a global leader in AI-powered customer experience solutions, helping organizations transform how they engage with customers across every interaction. Our unified cloud platform, CXone Mpower, enables enterprises to manage and optimize 100 percent of customer engagements across voice and digital channels, combining contact center capabilities with advanced analytics, automation, and conversational AI. As an AI-first company, NiCE is advancing the next generation of intelligent, automated customer interactions through generative AI, virtual agents, and real-time decisioning to drive improved satisfaction, efficiency, and loyalty E also offers complementary compliance and public sector solutions that extend our AI capabilities into regulated and mission‑critical environments.

With more than 25,000 customers worldwide, including 85 of the Fortune 100, NiCE operates in over 150 countries. Learn more at

As a Senior Legal Counsel on NiCE’s Americas Legal team, you will support high‑value commercial and technology transactions that are central to NiCE’s customer experience business. The role is focused on enabling growth of NiCE’s CXone Mpower platform through the negotiation and structuring of complex technology, SaaS, and strategic partnership agreements. You will work closely with sales, product, finance, security, and privacy stakeholders to address issues at the intersection of cloud technology, data protection, and regulatory compliance, while providing practical, business‑oriented legal guidance.

In addition to transactional responsibilities, you will contribute to the development of scalable contracting processes, legal playbooks, and operational improvements to support a rapidly growing and evolving business. Reporting to the Associate General Counsel for NiCE Americas, this hybrid role requires two days per week in the office and offers the opportunity to operate as a trusted legal advisor within a global, AI‑driven customer experience organization.

We are seeking a senior legal professional who demonstrates the following attributes:

• Strategic and Commercial Mindset: Approaches legal issues with strong business judgment and creativity, delivering solutions that advance NiCE’s strategic and commercial objectives.
• Collaborative Partner: Works effectively across cross‑functional and geographically diverse teams, building trust and influence with stakeholders at all levels of the organization.
• Clear and Persuasive Communicator: Communicates complex legal concepts clearly and concisely, both in writing and verbally, with the ability to tailor messaging to different audiences.
• Proactive Problem Solver: Manages multiple priorities with minimal supervision, anticipates risks, and drives matters to completion in a fast‑paced, evolving environment.
• Adaptable and Resilient: Remains effective and composed amid change, ambiguity, and shifting business priorities.
• Team‑Oriented Professional: Values collaboration and contributes positively to a high‑performing, engaged legal team culture.

• Lead Complex Transactions: Structure, negotiate, and manage sophisticated commercial and technology transactions across sales, product, and procurement, with a primary focus on enterprise cloud offerings.
• Provide Legal and Regulatory Guidance: Advise on U.S. and international legal issues related to SaaS, data protection, cybersecurity, and commercial contracting, delivering practical, risk‑balanced guidance to the business.
• Scale Legal Operations: Develop, maintain, and improve legal playbooks, templates, and contracting processes to increase efficiency and support a growing, fast‑moving organization.
• Partner Cross‑Functionally: Collaborate with legal colleagues and cross‑functional stakeholders globally to align legal strategies with business priorities and key…