Technical Delivery Consultant; Agile & DevOps

Technology|Agile Management|Agile Management Tools

Technical Skills 3

Technical Skills 4

Foundational |Business Process Management|Resource Management

Technical Skills 5

Technology|Agentic AI|Agent Ops

The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions.

We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.

• Assist in collection and analysis of data from various sources to create detailed process maps and diagrams, identifying automation opportunities and enhancing cross-functional process interactions
• Facilitate benchmarking studies by collaborating with stakeholders to compare the client's process performance against industry standards,
• Collaborate with technical teams to document system customizations and configurations, drafting standard operating procedures and workflows that align with functional requirements
• Conduct in-depth research on third-party products, synthesizing insights to address inefficiencies and provide detailed analyses of features and costs to guide decision-making
• Coordinate the implementation of solutions addressing issues during setup and integration, and support in developing and maintaining SOPs, to ensure system stability and performance post-implementation

• A collaborative spirit and excellent communication skills.
• Strong analytical and coordination skills with a focus on process optimization
• A knack for creating detailed process maps and technical documentation
• Proactive approach to in conducting benchmarking studies and product research
• Familiarity with system implementation, configuration, and maintenance
• Effective collaboration and communication abilities with cross-functional teams

Good exp in Project/Program Management experience in a technology delivery environment.
Prior hands-on software development experience (any modern stack) — genuine technical grounding, not PM theory alone.
Demonstrated domain experience relevant to the industry/program being supported.
Strong Agile/Scrum expertise, with practical experience running sprint ceremonies, backlog refinement, and release planning.
Working knowledge of Dev Ops practices (CI/CD, Infrastructure as Code, automated testing) and SRE principles, or direct experience managing projects involving these.
Strong resource management and capacity planning skills across multiple concurrent work streams.
Strong financial acumen — budget planning, cost tracking, forecasting, and variance management.
Excellent client-facing communication and negotiation skills, with experience managing senior stakeholders.
Proven people management experience — mentoring, performance reviews, and team development.
PMP, PRINCE2, or an equivalent recognized Project/Program Management certification.

Certified Scrum Master (CSM/PSM), SAFe Program Consultant (SPC), or Release Train Engineer (RTE) certification.
Hands-on experience with a major cloud platform (AWS, Azure, or GCP).
Familiarity with Jira Advanced Roadmaps/Plans, Confluence,…