Infrastructure Support Analyst

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Here at Rehrig Pacific, we are all about our people. Since 1913, our organization has focused on sustainable supply chain solutions while creating a culture and atmosphere where amazing people, like you, are celebrated for doing their best work. Rehrig Pacific has grown to meet the needs of our industry consumers across the country and internationally. We are constantly creating innovative solutions to transcend the new standards set forth by our customers.

We find true fulfillment in helping others, both within the Rehrig Pacific family and in our communities. As servant leaders, we lead by example.

The Infrastructure Operations Analyst maintains and improves reliable, secure, and scalable infrastructure services across the organization’s facilities. The role monitors infrastructure performance, performs systems and network administration, implements approved infrastructure changes, and resolves escalated operational issues. It also improves operational efficiency through automation, documentation, standardization, and self-service capabilities.

• Monitor infrastructure health, performance, capacity, and availability; investigate issues and complete preventive or corrective actions to sustain reliable operations.
• Administer assigned network, server, cloud, voice, endpoint-management, security, and facility technology platforms in accordance with approved standards and controls.
• Resolve escalated infrastructure incidents and service requests, coordinating with support, engineering, vendors, and business stakeholders when resolution crosses functional boundaries.
• Implement approved infrastructure changes and assigned components of new-facility deployments in accordance with design requirements, project schedules, security standards, and operational-readiness criteria.
• Improve infrastructure efficiency and scalability through approved automation, monitoring, reporting, standardization, and self-service solutions.
• Maintain technical documentation, operating procedures, configuration records, and support knowledge to enable consistent operations and effective knowledge transfer.

• Bachelor’s Degree or relevant industry experience in Computer Science, Management Information Systems, or a related field, or equivalent experience.
• Minimum of 5 years of User Support responsibilities in enterprise environments
• Working knowledge of system development lifecycle and networking required
• Demonstrated proficiency with virtualized server environments, IaaS/PaaS/SaaS products, and modern multi-site networks required.
• Demonstrated business acumen and communication skills to develop strong partnerships with business leaders required.
• Experience with FortiOS, Active Directory, Genetec solutions.
• Forward thinking in AI and progressive automation space.
• Experience using Project Management concepts and methodologies required.
• Experience with Agile processes preferred.
• Ability to travel approximately 20% of the time.

Rehrig Pacific Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also here .