Oracle Fusion Service Cloud Consultant Job Richardson area,Texas USA,IT/Tech

Overview The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success.

Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting-edge Oracle solutions.

In the assigned

Job Role of Package Consultant 2, your Area Of Responsibility will be as below:

Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities
Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements
Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance
Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications
Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards
Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer

Your Contribution To The Team

Knowledge of ERP systems and integration techniques, along with sector focus
The ability to handle end to end ERP package customization and implementation
A knack for translating complex requirements into actionable development tasks.
A passion for design and hands-on coding experience
A collaborative spirit and excellent communication skills with cross-functional teams and client stakeholders

Required Skill And Experience

Experience in Oracle Service Cloud.
Experience in Oracle Engagement Cloud (Service).
Experience in Oracle CX Cloud, including Fusion Service Cloud, Digital Customer Service, and related technologies.
Experience in Architecture/Design/Detailing of processes and problem definition.
Knowledge and experience implementing Service Request Management, Knowledge Management, Digital Customer Service, Omnichannel features, with Fusion Service Cloud.
Understanding of business processes related to customer service, service entitlements/coverages, RMA and depot repair.
Experience in Oracle Analytics Cloud (OAC) - reporting.
Familiar with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, data migration, reporting and analytics.
Knowledge of AI Agents and Web Services based integration.
Experience in requirements gathering and solution design.
Experience with Oracle Cloud solution configuration, development, and deployment.
Experience collaborating with cross-functional teams including developers, analysts, and project managers.
Experience delivering high-quality solutions.
Experience leading Oracle CX Cloud managed services engagements.

Preferred Skill And Experience

Experience with Oracle Subscription Management Cloud.
Knowledge of Oracle Order Management Cloud.
Experience with Oracle Inventory Cloud.
Experience with Foundational Agile Kanban.
Experience in greenfield implementations and working on projects with Agile methodology.
Good analytical and communication skills.
Ability to build strong business partner interactions with client…