Oracle Fusion Service Cloud Consultant
Listed on 2026-10-18
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IT/Tech
Oracle Specialist/ Consultant
The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success.
Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting‑edge Oracle solutions.
The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success.
Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting‑edge Oracle solutions.
Job Role of Package Project Lead 2, your Area Of Responsibility will be as below:
- Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders
- Coordinate sprint planning and meetings with technical teams and stakeholders while building and maintaining relationships with mid‑level and senior client representatives
- Evaluate project deliverables and drive initiatives to adopt new methodologies and tools that enhance project execution and outcomes
- Identify and mitigate risks proactively while working with quality assurance teams to embed quality planning into project workflows and deliverables
- Develop and run project estimates, monitor budget performance, and optimize resource allocation for efficiency
- Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities
- Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective
- Demonstration of strategic mindset for delivering impactful, client‑aligned projects
- Expertise in managing complex ERP projects, including scope definition, resource allocation, and progress monitoring
- Problem‑solving expertise and ability to steer project economics and delivery
- Strong relationship with mid and senior level client stakeholders
- Strong leadership abilities to foster team performance and growth
- Commitment to cultivating a culture of learning and innovation
- Experience in Oracle Engagement Cloud (Service).
- Experience in Oracle Service Cloud.
- Experience in Oracle CX Cloud, including Fusion Service Cloud, Digital Customer Service, and related technologies.
- Experience in architecture/design/detailing of processes and problem definition.
- Knowledge and experience implementing Service Request Management, Knowledge Management, Digital Customer Service, Omnichannel features, with Fusion Service Cloud.
- Understanding of business processes related to customer service, service entitlements/coverages, RMA and depot repair.
- Experience in Oracle Analytics Cloud (OAC) - reporting.
- Familiar with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, data migration, reporting and…
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