Senior Engineer-Applications Support

Job Category: Information Services and Technology

Requisition Number: SENIO
002940

• Posted :
  October 22, 2026
• Full-Time
• Hybrid

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Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes.

BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person.

You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

BAL’s Digital Products team is seeking aSenior Engineer for our Application Supportteamwithexperience in troubleshooting and supporting web-based applications while driving Site Reliability Engineering practices. The Application Support Engineer serves as a Tier2 technical support.

The ideal candidate plays a key role in maintaining and troubleshooting to ensure seamless business operations. This position willbe a member of the Cobalt Support team,and will work directly with other

Application Support Engineer’s, the Support

Manager, and other roles critical to customer service success. You will apply your technical expertise to solve complex operational challenges, strengthen system reliability, and improve the experience of both internal and external business partners. With a strong focus on automation, observability, and continuous improvement, you will help shape a more proactive, scalable SRE support model. This position also requires outstanding customer service and communication skills, proven analytical and solutions-driven mindset, ability to collaborate across multiple stakeholder groups, and strong detail-oriented problem-solving skills.

• Overseeprojectsand responsible for research,development and design of technical solutions to resolve issues.
• Act as a Lead Application Support Engineer with SRE responsibilities, partnering with Application Development, Infrastructure and Operations team to improve system reliability and observability.
• Lead initiatives to improve reliability, availability, scalability, and performance of business-critical applications and services.
• Develop and maintain self-healing capabilities, automation workflows, and operational tooling to enhance system…