Director, IT Infrastructure & Operations

TX, United States (On-site)

Liquidity Services (NASDAQ: LQDT) operates the world’s largest B2B e-commerce marketplace platform for surplus assets, with over $15 billion in completed transactions to more than 6 million qualified buyers worldwide and 15,000 corporate and government sellers. It supports its clients’ sustainability efforts by helping them extend the life of assets, prevent unnecessary waste and carbon emissions, and reduce the number of products headed to landfills.

The Director, IT Infrastructure and Operations leads the teams that keep Liquidity Services’ technology operating reliably every day:
Platform Operations, Network Engineering, and Service Desk and Field Support. This role is accountable for the reliability, security, scalability, and cost-effectiveness of end-user support; server, identity, collaboration, backup, and storage platforms across on-premises, Azure, and AWS environments; and the hybrid network that connects offices, retail locations, warehouse facilities, cloud environments, and remote users. As a hands-on technical leader, the Director sets operational standards and service levels, serves as the senior escalation point for infrastructure and network issues, builds and develops the team, manages vendors and budgets, and leads modernization efforts in partnership with Information Security, Dev Ops, application teams, and business leaders.

Based in the Dallas area, the Director works on-site at the Richardson, TX office several days a week and serves as the senior IT operations leader for that location.

• Service availability:
  Uptime of critical infrastructure, network, and end-user services meets defined targets.
• Service Desk performance:
  Response time, resolution time, first-contact resolution, backlog, and employee satisfaction meet agreed service levels.
• Security and compliance:
  Servers, endpoints, and network devices are kept current on security patches, vulnerabilities are remediated on schedule, and infrastructure controls pass PCI and SOX audits.
• Resilience:
  Backups and disaster recovery are tested regularly and meet defined recovery goals.
• Modernization delivery:
  The infrastructure and network roadmap is executed on schedule and within budget, including removing the dependency on Cisco cloud services routers and delivering new facility builds and site upgrades.
• Financial management:
  Infrastructure, cloud, telecom, and support spending is managed within budget, with measurable licensing, cloud, and vendor cost savings.
• Team strength:
  Strong retention, development, and coverage of critical skills across all three teams.
• Lead, manage, and develop the Platform Operations, Network Engineering, and Service Desk and Field Support teams, including hiring, goal setting, performance management, coaching, and succession planning.
• Set the strategy and multi-year roadmap for end-user support, infrastructure, and network services, aligned with business priorities, security requirements, and the company’s cloud direction.
• Oversee Service Desk and Field Support operations through the Service Desk Director, including field services across offices, retail locations, and warehouse facilities, and set expectations for service levels, escalation paths, staffing and coverage models, and self-service and knowledge-management practices.
• Own the implementation, delivery, and support of enterprise server and identity platforms, including Windows Server, virtualization platforms, Active Directory, Entra  (Azure AD), ADFS, and DNS/DHCP.
• Own the Microsoft 365 collaboration stack, including Exchange Online, SharePoint, and Teams, and the endpoint management platforms that support it.
• Oversee cloud…