Data Center Technician

Role:
Server Build Technician Tier II (Provisioning Technician)

Pay: $23.00 - $25.00 per hour (depending on experience)

Assignment:
Contract Assignment

Location:

Irving, Carrollton, Richardson, and Plano, TX (Travel Required)

Schedule:

On-site

• Provide provisioning support and assist with troubleshooting and solution implementation for automated transactions.
• Utilize internal resources and workflows to identify and troubleshoot automation failures.
• Escalate unresolved transactions to appropriate internal teams when necessary.
• Troubleshoot and resolve issues related to network configurations, operating system installations, and automated provisioning transactions.
• Perform required data center walkthroughs during each shift and document any audible or visual alarms.
• Escalate facility-related issues and resolve alarms that do not require prior customer approval.
• Resolve distressed inventory by running hardware diagnostics and following internal recovery processes.
• Support inventory thresholds through component harvesting and inventory management activities.
• Handle internal escalations and perform hardware-related requests under the supervision of the Site Manager.
• Respond to rack-level outage and infrastructure incidents involving faulty links, optics, and networking devices.
• Coordinate with internal departments to resolve outage events and escape larger outages as required.

Travel to various Client data center locations as needed.

• Ability to perform all responsibilities required of a Tier I technician in addition to Tier II duties.
• Strong written and verbal communication skills.
• Excellent interpersonal skills with the ability to collaborate across teams and departments.
• Understanding of appropriate escalation procedures and support paths.
• Experience troubleshooting automated provisioning transactions.
• Knowledge of network troubleshooting and operating system installations.
• Ability to analyze system failures and implement solutions.
• Ability to work independently and as part of a team.
• Willingness and ability to travel between Client's data center locations.
• RAID

• Server Provisioning
• Hardware Diagnostics
• Network Troubleshooting
• Operating System Installation and Configuration
• Incident Response
• Inventory Management
• Data Center Operations
• Escalation Management
• Problem Solving
• Technical Documentation
• Communication Skills
• Team Collaboration
• Infrastructure Support
• Outage Resolution

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%.pdf

• For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resources

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.