WMS Operations Lead

Position: BY WMS Operations Lead
Overview The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value-enhanced solutions.

Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success.

Job Description In the assigned

Job Role of Package Consultant 2, your Area Of Responsibility will be as below:
Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer Your contribution to the team:
Knowledge of ERP systems and integration techniques, along with sector focus The ability to handle end to end ERP package customization and implementation A knack for translating complex requirements into actionable development tasks. A passion for design and hands-on coding experience A collaborative spirit and excellent communication skills with cross-functional teams and client stakeholders

Required Skill and Experience
• Production Support project experience (8 years of experience) with BY WMS
• Should have experience in multiple WMS application versions
• Proficient in handling MOCA commands, Labels, Reports and Page-builders.
• Ability to resolve BY WMS production tickets and perform RCA (root cause analysis)
• Ability to provide permanent fix for frequently occurring issues in production support
• Ability to provide solutions to operational issues.
• Proficient in handling ticket management system like JIRA, Service now.
• Proficient in handling Monitoring tools
• Maintaining daily status for incidents and service requests.
• Need to have good communication skills as it is for a client facing role.
• Should meet SLA deadlines
• Strong analytical, problem solving, troubleshooting skills.
• Ability to document the production issues and their resolutions
• Exhibit a commitment to customer service while building customer partnerships.
• Prior experience in leading implementation/support teams would be desirable.
• Coordinating with the customer & offshore team to resolve queries or clarifications.
• Perform production/baseline support activities.
• Be on-call for issues during non-overlap hours with offshore team and in the weekends, on rotation basis.
• Take decisions independently and interact directly with customers.
• Should be able to lead the Junior resources in the production support Skills
• BY WMS
-version 2019+
• MOCA commands, Labels, Reports and Page-builders.
• SQL
• Java and Groovy Preferred Skill and Experience
• Experience in…