Sr Manager, Software Development Engineering & Operations

Sr Manager, Software Development Engineering & Operations

3 days ago Be among the first 25 applicants

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

Position Summary

This team directly impacts the lives of our pharmacy customers by creating systems that process prescriptions. The systems we work with process over 10 million scripts a day and are business critical. You can work knowing you are helping many people each day. The Senior Software Manager reports to an executive director and exists to lead the Innovation and Automation Team in the development and delivery of AI/ML‑based tools aimed at enhancing operational efficiency across the department.

This role will focus 75% on development and delivery management and 25% on operational oversight, ensuring that our projects align with organizational goals while maintaining high standards of quality and efficiency. You will lead process improvement initiatives, innovation and drive continuous improvement efforts across the organization. You will also support the organization with managing deliverables related to ad‑hoc internal team management and senior leadership updates, participate in annual budgeting, capital processes and quality improvement activities for the organization.

Key Responsibilities

Development and Delivery Management

• Lead the development and delivery of innovative AI/ML tools, ensuring alignment with the organization’s strategic goals.
• Manage project planning, resource allocation, and skill‑set mapping to ensure successful project execution.
• Guide project teams in adhering to technical and functional standards, best practices, and organizational processes.
• Foster a culture of creativity and collaboration within the development team, encouraging innovative thinking and exploration of new technologies.
• Monitor project milestones and deliverables, ensuring projects are completed on time, within budget, and to the required quality standards.
• Provide deep understanding and guidance to project teams and resources on principles, practices and techniques followed within the application area and organization.
• Participate in annual budgeting and capital processes, providing quantitative cost/benefit analyses for projects.
• Participate in recruitment and selection processes for both CVS and vendor candidates, and lead onsite and offshore vendor relationships.
• Conduct regular assessments of team performance, providing feedback and support for career development.
• Provide comprehensive feedback on strengths and development areas and oversee, review and take action on timesheets for CVS and vendor resources to ensure compliance.
• Commit to ensuring teams adhere to the highest degree of integrity and Code of Conduct standards.
• Foster a positive colleague experience by identifying opportunities for engagement and implementing communication strategies around organizational changes.

Customer Relationship Management

• Consult with business and IT stakeholders during the execution of projects to ensure business and IT expectations are being met.
• Address any challenge or roadblock to accomplish project goals and expectations.
• Identify and develop services and service‑level agreements (SLAs); educate senior leaders on service‑related information and continually improve related processes.

Operations Management

• Develop and implement strategic plans to enhance operational effectiveness and efficiency within the department.
• Collaborate with leadership to identify critical priorities and drive operational change to achieve organizational goals.
• Analyze existing processes to identify areas for improvement, cost reduction, and increased productivity via the implementation of tools.
• Manage the development and…