Technical Support Associate

Technical Support Associate

Location with zip code: Richardson, TX, 75082

Duration: 12+ months

Pay Rate: $28.93 (1st shift)-$31.24/hr (2nd shift) on W2

Shift Timing (Day/ Evening/ Night): 1st shift: 8am-5pm; 2nd shift: 2pm-10pm. Candidate must be flexible for shift coverage (including weekends and call-in needs). Candidate must train on 1st shift (6-8 weeks) before moving to 2nd shift.

• Technologies is seeking a highly experienced and hands‑on Technical Support Associate to support our Operations Repair & Maintenance Team within Optics Manufacturing. The successful candidate will play a critical role in ensuring production readiness and uptime across multiple factories, including Optical Fabrication, Diamond Point Turning, Optical Coating, and Assembly/Test.
• You will work closely with Engineering, Maintenance, Quality, and Operations to proactively address factory equipment needs, implement preventive maintenance, and lead or support equipment upgrades and installations.
• This is a highly hands‑on, technical position in a fast‑paced, high‑demand defense manufacturing environment.

• Perform troubleshooting, maintenance, and repair of electronic, mechanical, and automated manufacturing equipment.
• Lead or support installation and upgrade of new or existing production equipment.
• Develop and follow preventive maintenance procedures (including Lockout/Tagout).
• Use multimeters, current probes, schematics, and technical manuals to diagnose complex issues.
• Collaborate cross‑functionally to ensure factory equipment is safe, reliable, and efficient.
• Support layout planning, capital equipment procurement, and documentation updates.
• Participate in call‑in and weekend work as required to support critical operations.
• Follow all OSHA and safety protocols.

• Minimum 5-8 years of hands‑on experience in equipment maintenance in a manufacturing / production setting.
• Strong mechanical aptitude and troubleshooting skills.
• Candidate must be flexible for shift coverage (including weekends and call‑in needs).
• Candidate must train on 1st shift (6-8 weeks) before moving to 2nd shift.
• Candidates must be willing and comfortable working with high‑voltage equipment.
• Resumes must clearly highlight:
  Mechanical/electrical troubleshooting skills.
• Vacuum system experience (if applicable).
• High‑voltage and automation exposure.

• Automated equipment and control systems.
• High voltage systems (480V, 208V, 110V, and DC voltages).
• Multimeters, current probes, and diagnostic instruments.
• Ability to work from schematics, technical drawings, manuals, and verbal instructions.
• Experience interfacing with multi‑disciplinary teams and working with minimal supervision.
• Must be able to work 2nd shift after training, with flexibility for weekends/call‑ins.
• Comfortable working in a high‑voltage, hands‑on environment--this is not a desk or technician helper role.

• Associate's degree in Electronics, Mechanical Technology, or related technical field.

• Optical Coating (vacuum deposition).
• Diamond Point Turning.
• RF Power Systems.
• PLC Systems & Ladder Logic.
• Strong initiative and ability to independently solve complex technical issues.
• Prior work experience in the optics, aerospace, or defense industries.
• Successful track record working under pressure in high‑demand manufacturing settings.

• Must be able to stand and walk for extended periods throughout the shift.
• Frequent bending, stooping, kneeling, and crouching as required by setup or maintenance tasks.
• Frequent use of hands and fingers for handling tools, test equipment, and computers.
• Ability to sit and focus on detailed tasks (e.g., wiring or board inspection).
• Occasional lifting/moving of parts and equipment up to 25 lbs.
• Must be able to safely navigate a production floor with tools, wiring, and machinery.
• May work in moderate noise, temperature variations, or tight spaces.