Collaboration Consulting Engineering Technical Leader

The application window is expected to close on: 10/30/2026

MEET THE TEAMJoin Cisco’s Customer Experience (CX) Collaboration & Contact Center team, a dynamic group of technical leaders and engineers dedicated to delivering innovative contact center solutions that transform customer interactions. Our team bridges business and technology, working closely with customers to design and implement scalable, intelligent omnichannel contact center architectures. With a collaborative and forward-thinking culture, the team combines deep technical expertise with a passion for driving exceptional customer experiences.

Exciting opportunities abound as we pioneer AI-driven automation and integrations with leading enterprise platforms across diverse industries.

YOUR IMPACT Lead the design, development, and deployment of advanced contact center workflows and integrations that directly enhance customer engagement and operational efficiency. Partner with business stakeholders and technical teams to translate complex requirements into scalable, high-performance solutions across Cisco’s on-premises and cloud contact center platforms. Drive innovation by architecting AI-powered omnichannel journeys and custom integrations that maximize business value. Mentor engineering talent and contribute to intellectual capital creation, ensuring delivery excellence and continuous improvement.

Success in this role means delivering tailored, resilient contact center solutions that elevate customer satisfaction and agent productivity.

MINIMUM QUALIFICATIONS Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Information Systems, or related technical discipline.
8+ years of experience in Contact Center consulting or engineering roles.

Expert-level scripting skills with Cisco ICM Script Editor, Unified CVP Studio, and/or Webex Contact Center Flow Designer.

Proven hands-on experience with both on-premises (UCCE, PCCE) and cloud (Webex Contact Center, WxCCE) Cisco Contact Center platforms.

Strong proficiency in backend integrations, including SQL databases (MS SQL, Oracle), REST/SOAP APIs, and JSON/XML data handling.

PREFERRED QUALIFICATIONS Experience integrating Cisco Contact Center solutions with industry vertical platforms such as Epic Systems EHR, Salesforce Service Cloud, or Service Now.

Cisco certifications such as CCIE Collaboration or Cisco Certified Contact Center Specialist, or equivalent expertise.

Hands-on experience with Webex Connect (CPaaS), conversational AI agents, and natural language processing technologies.

Skilled in developing custom Cisco Finesse gadgets and desktop workflow integrations using JavaScript APIs.Proven ability to guide enterprise customers through cloud migration from legacy on-premises contact centers to Webex Contact Center platforms.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this…