Warehouse Operations Lead Job Richardson area,Texas USA,Warehouse

Supervise daily warehouse operations: receiving, putaway, picking, packing, shipping, returns, and inventory control to ensure efficient and accurate order fulfillment.
Ensure warehouse KPIs are met, including on-time shipment rate, inventory accuracy, pick error rate, space utilization, and operational cost per unit.
Monitor inbound/outbound shipments, coordinate with logistics carriers (LTL, FTL, parcel), and resolve exceptions such as damage claims, shortages, and delivery delays.
Optimize warehouse layout, maintain 5S standards and lean management practices, and drive continuous improvement in operational efficiency.
Manage staff scheduling, daily supervision, coaching, performance evaluation, and disciplinary actions for warehouse team members to improve productivity and quality.
Lead new-hire onboarding and ongoing training programs to build operational capability and support employee retention.
Conduct regular safety briefings and ensure all team members are trained and compliant with site safety protocols.

Safety & Compliance

Enforce OSHA safety standards and company Standard Operating Procedures (SOPs); oversee fire safety, forklift/powered equipment safety, and risk prevention to eliminate workplace incidents.
Maintain valid forklift certification (OSHA compliant) and ensure all equipment operators are properly trained and credentialed.
Ensure compliance with federal and Texas labor laws (FLSA and Texas Workforce Commission), including wage and hour, overtime, and record-keeping requirements.
Administer E-Verify and I-9 documentation for all warehouse hires; partner with HR on any employment eligibility matters.
Maintain awareness of Texas motor carrier requirements as they apply to loading dock operations.
Support internal and external safety audits, workers' compensation case management, and regulatory inspections.

Inventory & Accuracy

Lead cycle counting, periodic physical inventory, and variance analysis to ensure inventory accuracy meets or exceeds the 99.9% target.
Reconcile WMS data with physical inventory; investigate and resolve discrepancies promptly.
Report shrinkage, damage, and obsolescence trends; implement preventive controls.

Reporting & Cross-Functional Collaboration

Prepare daily, weekly, and monthly operational reports (shipment volumes, accuracy, labor hours, KPI dashboard) and submit them to the U.S. Site Manager and the China HQ Operations Lead.
Collaborate with U.S. logistics carriers, purchasing, customer service, and quality teams to resolve exceptions and drive process improvements.
Support internal and external audits, customer site visits, and compliance documentation.
Coordinate with China HQ on inventory transfers, master data alignment, and system integration issues (WMS/SAP).

Qualifications

Education:

Bachelor's degree or higher, preferably in Supply Chain, Logistics, Business Administration, or a related field. Equivalent work experience may substitute for the degree requirement.
Experience:

3+ years of supervisory or lead experience in a U.S. warehouse, distribution center, or manufacturing facility. Familiarity with North American fulfillment, FBA, and/or 3PL operations is a plus.
Language:
Fluent written and spoken English required. Bilingual English/Chinese is a plus but not required. Ability to communicate effectively with both U.S. and China HQ teams is strongly preferred.
Systems:
Proficient in WMS (Flux or equivalent) and MS Office (Excel: VLOOKUP, Pivot Table, data analysis). Experience with SAP is a plus.
Certifications:

Valid forklift operator certification required (OSHA ). Knowledge of OSHA safety standards required. HAZMAT handling certification is a plus.
Work Authorization:
Must be legally authorized to work in the United States. This position does not offer visa sponsorship now or in the future.
Location:

Must be based in Texas and willing to work on-site; remote or hybrid arrangements are not available for this role.
Background:
Must pass a background check and drug screening per company policy and Texas state requirements.