Manager, Supply Chain Logistics & Warehouse

The  
** 3PL Day Operations Manager
** reports directly to the 3PL Operations Manager and is responsible for the direct tactical oversight of our contracted Third-Party Logistics (3PL) partner during their assigned shift. This role serves as the on-the-floor point of contact to ensure the 3PL vendor executes daily operational plans, meets hourly throughput targets, and maintains strict adherence to quality and safety standards. The Supervisor monitors real-time shift performance, addresses immediate operational bottlenecks, and ensures accurate data capturing to support long-term vendor management strategies.

** General Overview*
* *
* Functional Area:

** Supply Chain Management (SCM)

** Career Stream:
** Logistics (LOG)

** Role:
** Manager 2 (MG2)

*
* Job Title:

** Manager, Supply Chain Logistics & Warehouse 2

** Job Code:
** MG2-SCM-LWAR

** Job Level:
** Level 10

** Direct/Indirect Indicator:
** Indirect

** Summary*
* The  
** 3PL Day Operations Manager
** reports directly to the 3PL Operations Manager and is responsible for the direct tactical oversight of our contracted Third-Party Logistics (3PL) partner during their assigned shift. This role serves as the on-the-floor point of contact to ensure the 3PL vendor executes daily operational plans, meets hourly throughput targets, and maintains strict adherence to quality and safety standards. The Supervisor monitors real-time shift performance, addresses immediate operational bottlenecks, and ensures accurate data capturing to support long-term vendor management strategies.

** Detailed Description*
* ** Shift Handover & Alignment:
** Lead shift kickoff meetings with 3PL floor leads to pass down volume expectations, special processing instructions, carrier arrival schedules, and key focus areas for the shift.

** Real-Time Floor Monitoring:
** Spend 70-80% of the shift on the warehouse floor actively observing 3PL labor, monitoring dock activity, verifying picking/packing pace, and resolving immediate operational bottlenecks.

** Systems & Workflow Auditing:
** Monitor real-time WMS order queues, ensuring orders move smoothly from drop to shipment and identifying stuck or delayed orders before cut-off deadlines.

** Quality & Safety Audits:
** Conduct random daily quality checks on outbound shipments (correct packaging, labeling, and palletization) and ensure 3PL staff are adhering to facility safety protocols (PPE, equipment operation, clear aisles).

** Dock & Freight Verification:
** Oversee daily inbound dock-to-stock timing and outbound staging areas, ensuring freight is accurately scanned, loaded, and driver sign-offs (BOLs) are properly executed.

** Shift Reporting & Documentation:
** Complete a comprehensive end-of-shift report capturing completed throughput vs. targets, backlogs, labor hours, safety incidents, and open issues to hand off to the incoming supervisor and 3PL Operations Manager.

** Knowledge/Skills/Competencies*
* +  
** Shift Performance Monitoring:
** Ability to track real-time operational workflows (receiving, picking, packing, shipping) against daily targets and identify immediate bottlenecks.

+  
** Tactical Communication:
** Excellent verbal and written communication skills to deliver clear shift handoffs, handle real-time escalations, and direct 3PL floor leadership effectively.

+  
** Problem-Solving & Agility:
** Strong troubleshooting skills to resolve immediate system mismatches, inventory discrepancies, or operational delays during production hours.

+  
** Inventory Control Basics:
** Knowledge of inventory practices, including cycle counting support, dock-to-stock metrics, and basic system reconciliation between company ERP and 3PL WMS.

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** Safety & Compliance:
** A thorough understanding of OSHA guidelines, warehouse safety protocols, and standard operating procedures (SOPs).

** Physical Demands*
* +  
** Active Floor Presence:
** Ability to walk, stand, and navigate active warehouse floors for the majority of the assigned shift to observe operations and perform physical audits.

+  
** Physical Maneuvering:
** Occasional bending, reaching, and lifting of light objects (up to 25 lbs) during inventory verifications or quality inspections.

+  
** Environment Resilience:
** Capability to work comfortably throughout the shift in a dynamic warehouse environment subject to seasonal temperature variations, dust, and continuous noise from material handling equipment.

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** Schedule Flexibility:
** Willingness to work the designated hours of the assigned shift, including potential overtime or schedule…