Manager, Supply Chain Logistics & Warehouse

Manager, Supply Chain Logistics & Warehouse

The 3PL Day Operations Manager reports directly to the 3PL Operations Manager and is responsible for the direct tactical oversight of our contracted Third-Party Logistics (3PL) partner during their assigned shift. This role serves as the on-the-floor point of contact to ensure the 3PL vendor executes daily operational plans, meets hourly throughput targets, and maintains strict adherence to quality and safety standards.

The Supervisor monitors real-time shift performance, addresses immediate operational bottlenecks, and ensures accurate data capturing to support long-term vendor management strategies.

Shift Handover & Alignment:
Lead shift kickoff meetings with 3PL floor leads to pass down volume expectations, special processing instructions, carrier arrival schedules, and key focus areas for the shift.

Real-Time Floor Monitoring:
Spend 70–80% of the shift on the warehouse floor actively observing 3PL labor, monitoring dock activity, verifying picking/packing pace, and resolving immediate operational bottlenecks.

Systems & Workflow Auditing:
Monitor real-time WMS order queues, ensuring orders move smoothly from drop to shipment and identifying stuck or delayed orders before cut-off deadlines.

Quality & Safety Audits:
Conduct random daily quality checks on outbound shipments (correct packaging, labeling, and palletization) and ensure 3PL staff are adhering to facility safety protocols (PPE, equipment operation, clear aisles).

Dock & Freight Verification:
Oversee daily inbound dock-to-stock timing and outbound staging areas, ensuring freight is accurately scanned, loaded, and driver sign-offs (BOLs) are properly executed.

Shift Reporting & Documentation:
Complete a comprehensive end-of-shift report capturing completed throughput vs. targets, backlogs, labor hours, safety incidents, and open issues to hand off to the incoming supervisor and 3PL Operations Manager.

Knowledge/Skills/Competencies

Shift Performance Monitoring:
Ability to track real-time operational workflows (receiving, picking, packing, shipping) against daily targets and identify immediate bottlenecks.

Tactical Communication:
Excellent verbal and written communication skills to deliver clear shift handoffs, handle real-time escalations, and direct 3PL floor leadership effectively.

Problem-Solving & Agility:
Strong troubleshooting skills to resolve immediate system mismatches, inventory discrepancies, or operational delays during production hours.

Inventory Control Basics:
Knowledge of inventory practices, including cycle counting support, dock-to-stock metrics, and basic system reconciliation between company ERP and 3PL WMS.

Safety & Compliance: A thorough understanding of OSHA guidelines, warehouse safety protocols, and standard operating procedures (SOPs).

Physical Demands

Active Floor Presence:
Ability to walk, stand, and navigate active warehouse floors for the majority of the assigned shift to observe operations and perform physical audits.

Physical Maneuvering:
Occasional bending, reaching, and lifting of light objects (up to 25 lbs) during inventory verifications or quality inspections.

Environment Resilience:
Capability to work comfortably throughout the shift in a dynamic warehouse environment subject to seasonal temperature variations, dust, and continuous noise from material handling equipment.

Schedule Flexibility:
Willingness to work the designated hours of the assigned shift, including potential overtime or schedule adjustments during peak seasonal volume surges.

Typical Experience

Warehouse Leadership: 3+ years of experience in warehousing, fulfillment, or logistics operations, with at least 1–2 years in a team lead, coordinator, or supervisory capacity.

3PL Interaction:
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