Administrative Assistant, Part Time

Job Title
:
Administrative Assistant

FLSA status
:
Non-Exempt

Reporting to
:
Director, Revenue Operations

Location
:
Richfield

Target Start Date
: ASAP

Hours
: 3:00-8:00PM Monday-Thursday, with Friday hours variable

Purpose of the position
:
As part of the Operations Support team, you will create and maintain an efficient and effective service delivery experience. You will provide excellent, timely customer service to a diverse range of clients on the phone or in person. You will also provide administrative support to client service programs and team members.

• Assist the billing department for all requests and needed documents related to various program areas.
• Provide professional and courteous customer service.
• Ensure and maintain records management in compliance with internal and external standards.
• Effectively communicate, partner, and collaborate with internal and external stakeholders.
• Operate in alignment with all agency and regulatory policies and procedures.
• Perform other duties as assigned.

• High School Diploma
• Two years of customer service experience (answering phones, checking in clients, email, faxing, filing, etc.)
• Sitting for extended periods of time
• Ability to bend and lift up to 50 lbs.

• Experience working in a mental health setting
• Experience with Electronic Health Records
• Experience working with adolescents and their families
• Bilingual

• High degree of organization and ability to work independently and take initiative
• Demonstrated attention to detail
• Maintain client confidentiality
• Ability to adjust style and approach to adapt to the needs of the team and priorities.
• Demonstrated ability to think critically and exercise good judgement
• Demonstrated ability to manage multiple priorities
• Respond to requests in a timely manner
• Ability to remain calm and professional during stressful situations/crisis
• Timely and accurate completion of tasks and projects
• Timely record keeping
• Strong written and verbal communication skills
• Strong organizational skills
• Strong computer skills in Word, Excel, & Outlook
• Ability to work in a fast paced, sometimes stressful environment
• Ability to think on your feet during a crisis
• Ability to travel between Youable locations (if needed)
• Demonstrated knowledge of Youable Services
• Ability to interact respectfully with a diverse range of individuals
• Ability to inspire trust and rapport with clients, team members and stakeholders
• Attention to detail
• Ability to manage time efficiently
• Ability to prioritize and manage multiple tasks at the same time

• Interact with a range of personalities and diverse individuals

Maintains contact with:
All team members

Salary: $20.00 per hour

The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with those of the job title.