Entry Level IT Support Analyst

Genesis
10 is currently looking for a Dispatch Services Coordinator for an ongoing contract role for our client in the retail industry in Richfield, MN. This role is 100% onsite and the shift available would be 11:00 am–7:30 pm Tuesday–Saturday.

• Take Level 1 calls from Client retail support client locations on various retail location issues.

• Take call and fully create an initial ticket in Service Now.
• Act on reported issues following support documentation.
• Use decision tree and other knowledge articles to move ticket to correct support Client support organization.
• Interface with Client Service personnel to initiate resolution process.

• Customer-oriented, focused on providing the best service possible.
• Strong verbal and written communication skills.
• Attention to detail and highly organized.
• Process oriented and ability to strictly follow procedures.
• Able to work varied shifts as needed with little notice.
• Escalate new or systemic issues to the next tier of support.
• High school diploma, GED or equivalent.

• Previous Service Now Experience
• Prior experience in a call center or customer support role
• Prior in-store retail experience
• Familiarity with remote desktop support tools (e.g., Log Me In ).
• Prior experience supporting corporate IT environments

Hourly W2 pay rate $17.00/hour

• Access to hundreds of clients, most who have been working with Genesis
  10 for 5–20+ years.
• The opportunity to have a career-home in Genesis
  10; many of our consultants have been working exclusively with Genesis
  10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)
• Remote opportunities available

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.