Director of Accounts Receivable

The Director of Accounts Receivable provides strategic leadership and oversight of the organization’s medical claims processing, billing, and accounts receivable management. This role ensures compliance with Medicaid, other program requirements, HIPAA regulations, and contractual obligations, while driving operational efficiency and maintaining financial integrity.

The Director of Accounts Receivable is accountable for the end-to-end claims process, including submission, collections, adjustments, and payment posting, as well as implementing robust internal controls and audit procedures. Leveraging data analytics and KPI reporting, this position develops strategies to optimize cash flow, reduce claim denials, and minimize uncollectible accounts.

Collaboration is key; as the Director of Accounts Receivable works closely with cross-functional teams, including Program Services, IT, and Compliance to enhance systems, streamline workflows, and deliver exceptional customer service. This role is critical to safeguarding organizational revenue and supporting long‑term financial stability.

Position Title: Director of Accounts Receivable

Department: Accounting

Hours: Full‑time 40+ hours/week, Monday – Friday (Exempt)

Location: Lifeworks Services – Richfield/Hybrid

Compensation: $98,000 - $108,000

Bonus Eligible: Yes

What we offer employees

Lifeworks offers a comprehensive benefits package which includes:

• 18 days of PTO accrued in the first year of employment
• 11 paid holidays (New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and a Personal Holiday)
• Medical, dental, vision, life, AD&D insurance, short & long‑term disability coverage
• Health Savings Account (HSA), Flexible Savings Account (FSA), and prescription drug coverage
• Up to $3,000 annually in tuition reimbursement
• 403(b) retirement plan – Lifeworks contributes 3% of your salary and matches up to 4% of employee contributions
• Employee Assistance Program (EAP)

Why Work at Lifeworks

Lifeworks is an industry leader on the forward edge of partnering with people with disabilities in innovative, person‑centered ways. Disability inclusion is our true north, guiding every service we provide and ensuring that people with disabilities have opportunities, can thrive, and defy expectations. The Lifeworks Team is collaborative, passionate, and strategic, using a person‑centered approach to increase access in our communities.

• Have expertise in medical billing systems and electronic claims processing.
• Possess strong proficiency in Microsoft Excel and financial and billing system reporting tools.
• Understand Medicaid and insurance billing regulations, adjudication processes, and revenue cycle management.
• Are familiar with government and private payer contracts.
• Have strong auditing and reconciliation skills; ability to identify discrepancies and implement corrective actions.
• Are knowledgeable of segregation of duties and internal controls for billing operations.
• Have experience participating in system upgrades or acting as a Subject Matter Expert (SME) for billing systems.
• Can develop and implement process improvements for efficiency and compliance.
• Are experienced with HIPAA regulations.
• Have strong analytical and problem‑solving skills to research claim denials and identify root causes of errors.
• Demonstrate leadership and staff development skills and ability to establish and cultivate strong relationships, including the ability to coach and mentor employees effectively in a remote/hybrid work model.
• Perform the essential functions of the job, with or without reasonable accommodations.
• Understand and communicate written and verbal directions.
• Have regular attendance, reliability and punctuality is necessary to meet the needs of the business.
• Are organized with excellent attention to detail.
• Can work independently with excellent time management skills.
• Work effectively with others to reach common goals and objectives.
• Are skilled at establishing and cultivating strong relationships.
• Take initiative and strengthen relationships with current and new…