IT Help Desk II - 1st & 2nd Shift - ON SITE

BENEFITS

• Medical & Vision Insurance
• Supplemental Insurance Plans Available
• Dental Insurance (Company paid)
• STD and Life & AD&D Insurance (Company paid)
• 401(K) Matching
• PTO & Unpaid Excused Absences
• Uniforms (Company paid)
• Training & Apprenticeship Opportunities
• Safety Shoe & Glasses Reimbursement Program
• Gym Membership Reimbursement Program
• 15% Shift Premium - 2ND SHIFT ONLY

JOB SUMMARY

The on-site IT Help Desk II configures and maintains desktop, laptop, and mobile device operating systems and provides technical support for all Company employees. They also aid System Administrator and Network Administrator as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Configures, maintains, and deploys desktop operating systems, ensuring data integrity and system security; installs, configures, troubleshoots, and responds to desktops, laptops, and mobile device user concerns.
• Addresses and resolves user accounts, software, hardware, network connectivity, and other computer-related technologies.
• Interviews users to collect information, and handles problem recognition, research, isolation, resolution, and follow-up for routine and advanced user problems, referring more complex issues to Lead IT or Network/System Administrator.
• Maintains and updates virus protection on PCs.
• Coordinates with the Lead IT or Network/System Administrator to complete projects.
• Performs routine and ongoing preventative maintenance on all company PCs.
• Assist in maintaining fixed asset inventory of all hardware.
• Creates and maintains system documentation, including updates, help desk history records, and related problem documentation.
• Assists in writing and revising user training manuals and procedures.
• Assists in developing training materials such as exercises and visual displays.
• Trains users on software and hardware at their stations or in a classroom setting.
• Installs personal computers, software, and peripheral equipment.
• Stays current with technology through resourcing publications and educational opportunities.
• Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Knows project management software, spreadsheet software, Word Processing software, ticketing, and remote access applications. Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to build knowledge and skills to work toward continuous advancement. Shares expertise with others.
• Performs other duties as requested.

The above list reflects the general details describing the position's principles and essential functions. It shall not be construed as the only duties assigned for the job. An individual in this position must successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

MINIMUM QUALIFICATIONS

• Associate degree in Computer Science and 2+ years experience; or 3+ years of experience in a similar support position.
• Proficiency in Microsoft Office.
• Experience with MS365 Teams.
• Demonstrated communication skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with various concrete variables in situations with limited standardization.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.

PREFERRED QUALIFICATIONS

• Demonstrated customer service skills.
• Certification in A+ or Microsoft MCSA.

PHYSICAL AND MENTAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Frequently required to talk or…