Order Management Lead

Order Management Lead

The Order Management Lead is a hands-on warehouse execution leader accountable for the readiness and fulfillment of orders for assigned customers or customer groups. The role connects Warehouse Operations, Production Planning, Customer Service, Inventory Control, and Logistics to ensure orders are picked, packed or staged, and ready to ship when required. The lead anticipates risks, sets daily priorities, directs assigned associates, and participates in physical fulfillment work when needed.

This is a working lead, not a formal supervisor. Warehouse Operations leadership retains authority for staffing, labor reassignment, formal performance management, and disciplinary decisions.

• Own daily fulfillment execution for assigned orders, including customer wanted dates, required ship dates, internal readiness deadlines, and special handling requirements.
• Review today’s commitments and look ahead 1–2 weeks to identify inventory, scheduling, and shipping risks.
• Maintain order visibility through picking, packing or staging, and shipment handoff; follow exceptions through resolution.

• Partner with Planning on production timing and job priorities needed to support customer commitments;
  Planning retains control of the production schedule.
• Track expected production completion and confirm finished goods are received, quality-released, and physically available to pick.
• Work with Inventory Control, Quality, and Production to resolve shortages, holds, transfers, and inventory discrepancies.

• Set daily fulfillment priorities based on due dates, inventory availability, routing requirements, and carrier pickup cutoffs.
• Direct assigned pickers and packers; assist with fulfillment work as needed and monitor progress throughout the shift.
• Coordinate dedicated and floating associates through Warehouse Operations; escalate competing labor priorities to warehouse leadership.
• Ensure accurate picking, packaging, staging, scanning, and readiness for LTL, FTL, or small-parcel shipments as applicable.

• Provide proactive, accurate status updates to Customer Service when product availability or shipping commitments are at risk.
• Coordinate order changes, partial shipments, expedited requests, and exceptions with appropriate departments.
• Escalate unresolved issues early, document the recovery plan, and confirm follow-through.

• Use Deacom or comparable ERP/WMS tools to monitor open orders, inventory, production status, and fulfillment progress.
• Reinforce accurate scanning, inventory movements, and timely shipping transactions.
• Identify recurring fulfillment errors and improve standard work, productivity, accuracy, and communication.

• 3+ years in warehouse operations, fulfillment, shipping, logistics, or manufacturing/distribution.
• At least 1 year directing daily work, coordinating warehouse priorities, or serving in a lead capacity (formal supervisory title not required).
• Hands-on ERP/WMS experience managing order status, inventory availability, and fulfillment transactions.
• Demonstrated ability to prioritize orders against deadlines, resolve exceptions independently, and coordinate across functions.
• Strong communication, organization, follow-through, computer skills (including Excel and Outlook), and willingness to perform hands-on warehouse tasks.

• Experience in food manufacturing, CPG, distribution, or deadline-driven fulfillment.
• Familiarity with Deacom, warehouse scanning, inventory accuracy, and customer-specific shipping requirements.
• Experience with LTL, FTL, or small-parcel shipping; experience improving SOPs and fulfillment metrics

HOURS:

7:00AM - 3:30PM, this schedule may need to flex based on needs of the business, some OT may be required.