Bilingual Front Desk Support - Receptionist

Bilingual Front Desk Support - Receptionist

Apply for the Bilingual Front Desk Support - Receptionist role at Catholic Charities Serving Central Washington
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• $19.00/hr – $22.00/hr

The Front Desk Support Receptionist is responsible for supporting the agency by delivering efficient and caring service to all callers and clients, ensuring accurate and timely information to staff and completing tasks promptly and professionally.

• Answers telephone calls and directs messages as needed, following confidentiality and HIPAA protocol at all times
• Greets all clients and visitors and directs them to appointments and meetings
• Maintains an up-to-date staff schedule (on duty, trainings, sick leave)
• Handles incoming/outgoing mail, including monthly postage report
• Maintains office equipment and supplies (stocking paper, toner, etc.)
• Performs front desk opening and closing procedures

• Check in clients and verify current insurance coverage for each appointment
• Collect client payments and issue receipts, recording all payments accurately in the daily log
• Send clinician letters and confirm completion via email
• Ensure outpatient forms are well-stocked and rush basket assignments are completed

• Provides professional, friendly, and attentive service to clients and staff
• Enforces confidentiality, payment policies, and waiting area rules
• Maintains a calm, low‑noise reception environment
• Demonstrates flexibility to meet evolving needs

• Physical Requirements This position normally requires the physical demands of sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 90% of the time.
• Education High School Diploma or GED required
• Experience Previous clerical or administrative work preferred
• Special Skills
  • Bilingual (English/Spanish) required
  • Pleasant, professional, welcoming and friendly demeanor with staff and clients
  • Detail‑oriented and able to multi‑task in a busy office setting
  • Proficiency using Microsoft Word
  • Experienced use of standard office equipment, including copier, fax, answering machine, postage meter, multi‑line phone, and calculator
• Licensure, Registration, Certification
  • Valid Washington State driver’s license and minimum required liability insurance for WA State
  • Must be deemed insurable as determined by Catholic Charities liability insurance provider
• Employment is Conditional Upon
  • Being cleared by criminal background check and fingerprinting when required

Monday‑Thursday: 9:15 am – 6:15 pm;
Friday: 8:00 am – 5:00 pm

• 13 paid holidays, 12 days of vacation, 12 days of sick leave per year
• Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
• Retirement 403(b) Plan: employee contributions commence upon employment;
  Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
• Basic Life Insurance paid 100% by Catholic Charities
• Flexible Spending Account eligibility following 6 months of employment
• Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
• Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long‑term disability, accident, and
• Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
• Annual longevity awards begin at 5 years of employment

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.