Call Center Representative - Call Center

Call Center Representative - Call Center

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Under the general direction of the Call Center Coordinator KC or appropriate Practice Administrator/Manager, provides telephone support to the clinics by answering patient calls; accesses the Epic system; creates inbox messages; and performs other duties as assigned.

Providence caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters here because we know that to inspire and retain the best people, we must empower them.

• 2 years customer service experience.

• Clerical, medical, and call‑center/phone work experience.

Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you so you can focus on delivering our mission of providing safe, compassionate care.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best‑in‑class benefits and foster an inclusive workplace where diversity is valued and everyone is essential, heard, and respected.

Together, our 120,000 caregivers serve in over 50 hospitals, 1,000 clinics, and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington.

Located in sunny Tri‑Cities, Washington, Kadlec is the largest non‑profit healthcare provider in the region, offering primary and specialty care to patients in the Tri‑Cities and surrounding area. Kadlec is the premier choice for customer service excellence, providing compassionate healthcare by combining cutting‑edge technology and innovation with evidence‑based, patient‑focused care. The facility hosts a growing open‑heart surgery and interventional cardiology program, the region’s only level III neonatal intensive care unit, a world‑class all‑digital outpatient imaging center, and a number of other innovative services and programs.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings free from unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran or military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We believe diversity makes us stronger and are dedicated to shaping an inclusive workforce, learning from one another, and creating equal opportunities for advancement.

Requisition : 407692

Company: Kadlec Jobs

Job Category: Customer Service

Job Function: Administration

Job Schedule: Full time

Job Shift: Day

Career Track: Admin Support

Department: 3010 CALL CENTER

Address: WA Richland 1155 Jadwin Ave

Work Location: Kadlec 1155 Jadwin‑Richland

Workplace Type: On‑site

Pay Range: $18.08 - $27.10

Seniority level: Entry level

Employment type: Full‑time

Job function: Other

Industries: Hospitals and Health Care