Administrator, Clerical, Customer Service​/HelpDesk

FRAME Technical Services is building a team of Overtime Administrators to support the Overtime Management Group within a Hanford Site maintenance organization. You will manage how backshift and weekend overtime is approved, documented, and filled. You will work with bargaining unit employees, field work supervisors, and managers to make sure overtime is justified and administered correctly under site procedures and the collective bargaining agreement.

• Obtain the required management approvals for all overtime before it is worked
• Use the Overtime Authorization Tracking System (OATS) to identify and contact qualified bargaining unit employees to fill overtime requests
• Coordinate with supervisors, first line managers, and Level 1 managers on overtime justification and documentation
• Coordinate with other Hanford contractors for additional resources when directed by management
• Calculate and reconcile overtime hours in line with procedures and the CBA
• Take part in a working-group on-call rotation providing after-hours, weekend, and holiday coverage
• Work safely and in compliance with all applicable procedures, policies, and agreements

• High school diploma or GED
• 8 years of experience in a related field, or an equivalent combination of education and experience (associate degree plus 4 years of relevant experience, or a bachelor's degree)
• Related experience includes workforce scheduling, dispatch, or staffing coordination; union or bargaining unit labor administration; timekeeping, overtime administration, or resource allocation; maintenance coordination support; or compliance-driven administrative work requiring documentation and procedural rigor
• At least 2 years of hands‑on experience with software such as word processing, spreadsheets, scheduling applications, or databases, including proficiency in at least two of:
  Microsoft Word, Excel, Outlook, or scheduling software
• Ability to obtain and maintain a Hanford site badge
• Ability to pass a pre-employment 5-panel drug test and a background check (criminal history, references, employment verification, and driving record)

• Working knowledge of OATS
• Strong understanding of CBA overtime procedures, appendices, and agreements
• Familiarity with HSWET, TIS, and ETVS
• Experience following procedures in a compliance-driven environment
• Self‑motivated, confident decision maker with strong time management and multitasking skills

• Regular schedule within a 5:00 a.m.–5:30 p.m. window, Monday–Friday (for example 4/10s or 5/8s), with a consistent start time between 5:00 and 7:00 a.m.
• On‑call rotation with 24/7 coverage for up to two weeks per month, including facility closure days, holidays, and weather closures
• Overtime on an as‑needed basis during on‑call periods
• Office and field walkdown environment; no access to controlled radiological areas and no hands‑on work
• Required to complete Hanford site training before starting

FRAME Technical Services, LLC is an equal opportunity employer. We will provide a fair and equal employment opportunity for all employees and job applicants. All decisions regarding recruiting, hiring, promotion, assignment, training, termination, and other terms and conditions of employment will be made regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, physical or mental disability, veteran status, or any other characteristic protected by federal, state, or local law.

FRAME Technical Services, LLC hires and promotes individuals solely on the basis of their qualifications for the job to be filled.