Specialist, Customer Service​/HelpDesk, Clerical

About the Organization The Oryza Group, LLC was established in 2011 to provide logistics and information technology services to the commercial, state and federal government sectors. The Oryza Group is a Service Disabled Veteran Owned Small Business with over 50 years of service supporting the Federal Government. The Oryza Group is a privately owned company with in place, sound financial backing and management fundamentals.

The Oryza Group is an equal opportunity employer, committed to the employment and advancement of all minorities, especially focusing on our veterans of the US Military.

Our mission is, to deliver quality, trust and satisfaction by removing limitations, encouraging growth in employees, elevating customer service and support to new heights, and providing lasting personal services and solutions to our customers in an innovative and cost effective manner.

This position will provide support to the Overtime Management Group in Production Control and be responsible for the accurate and detailed task of acquiring management approval for overtime worked by Union Employees assigned to the Hanford Tank Waste Operations & Closure (H2C). The task support includes the following:

• Utilize the Overtime Authorization Tracking System (OATS) to compliantly contact craft employees to fill the requested resources for the overtime by securing the employee to the overtime work activity or document the turn down of overtime offered.
• Ensure that the overtime process is administered in accordance with H2C procedures, policies, and requirements and by following the Hanford Metal Trades Council (HAMTC) Labor Agreement.
• Maintaining and fulfilling a rotating schedule for on-call response to after-hours overtime requests.

• High school diploma and 10+ years of relevant work experience or an equivalent combination of education, training, and experience.
• Extensive working knowledge of commonly used computer applications such as Microsoft Office Suite.

• Strong ability to solve mathematical equations related to adding and subtracting overtime hours throughout the shift for various work groups in accordance with the Collective Bargaining Agreement (CBA).
• Strong understanding of the Overtime Authorization Tracking System (OATS).
• Strong understanding of the CBA as it pertains to the Overtime Procedure, appendices and agreements.
• Knowledge of Hanford Site Worker Eligibility Tool (HSWET);
  Time Information System (TIS); and Employee Time Verification System (ETVS).
• Self-motivation, confident decision-making abilities, and the ability to follow procedures and policies governing overtime at H2C.
• Strong use of/understanding of Time and Attendance tools and associated policies
• Understanding of Human Resource roles and responsibilities
• Ability to manage time effectively and multi-task.

• All candidates are subject to a criminal background check, reference checks, and drug screening as required by the client.
• Benefits available and excellent wage – DOQ

Exempt/Non-Exempt Non-Exempt

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Post Internal Days 0

Number of Openings 4

Number Filled 0

This position is currently accepting applications.