Customer Service Representative

Department:

Finance Division:

Customer Service Pay Range $29.51 - $41.25 Hourly Midpoint $35.38 Hourly Starting salaries generally fall between the minimum and midpoint of the range. Each offer depends on the candidate’s experience and qualifications, internal pay equity, and available budget. Salary offers are negotiated individually based on these factors.
** A resume is desired with your application in order to be given first consideration
** SUMMARY OF POSITION Performs administrative support work assisting customers in person and by telephone, receiving and providing customer service information, preparing and processing billing, cashiering, scheduling, and related work as apparent or assigned. Work is performed under the moderate supervision of the assigned Director, Manager or Supervisor (supervisor).SUPPLEMENTAL INFORMATIONThis is a full-time, in-person position. Upon hire, the work schedule is a typical Monday–Friday schedule of 8:00 a.m.–5:00 p.m. Flexible scheduling options, including a 9/80 schedule with alternating Fridays off, may be available, after 6 months in the position.

Selection will be based on overall qualifications, skills testing (if applicable), and an interview process. The final candidate selected will be subject to a comprehensive background/reference check commensurate to the position.

MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE:

High School Diploma/GEDOne (1) year of experience in providing customer service DESIRED QUALIFICATIONS Three (3) years of customer service experience, which include handling difficult and varied issues.

One (1) year of experience collecting on delinquent accounts.

Experience with Utility Billing.

Intermediate (or higher) skills utilizing the Microsoft Office Suite specifically Word, Excel, and Outlook.

WE ARE RICHLANDAt the City of Richland, your work makes a difference every day. From maintaining essential services to enhancing our community, you’ll be part of a team that values teamwork, integrity and excellence in what we do.

With a strong sense of purpose, great benefits, and a commitment to growth, we are building a community we’re proud to serve.

Richland Rewards – Supporting Those Who Serve Regular Full-Time (35 to 40 hr/week) Employee Benefits Excellent open access (preferred provider) medical plan with substantial City-paid contribution

City-paid dental and vision plans

City-paid Life and Accidental Death & Dismemberment Insurance (equals two times the employee's annual salary)
City-paid Long-Term Disability Insurance Participation in the State of Washington's Retirement Plan (PERS)
Paid Time Off (PTO)10 Paid Holidays 4% City-match deferred compensation with 457 and 401(a) plan options

Extended Sick Leave (ESL)
Section 125 - Flexible Benefits Plan (Medical/Dependent Care)
City Paid and Employee Paid Retirement Health Savings Plan Employee Assistance Program Annual Performance Assessment System Paid Time Off (PTO) Accrual Regular Full-Time (40hr) Accrual Rates. ( The accrual rates for full time (30-34hr) and part-time positions are pro-rated based upon the position's budgeted hours. )Years of Continuous Service / Maximum Hours Per Month0 months through 6 months / 13.33 hours per month6 months through 9 years / 20.33 hours per month
10 years through 15 years / 22.33 hours per month
16 years through 20 years / 24.33 hours per month

Over 20 years / 26.33 hours per month

Note:

Unaffiliated staff (non-union employees) may receive some or all of the benefits listed below based on the Compensation Plan for Unaffiliated Employees (Comp Plan) with the City; consult the Comp Plan for specific information about position benefits.

The City is an Equal Opportunity Employer committed to recruiting and retaining a highly qualified and diversified work force.…