Recovery Specialist

Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. What makes us succeed is our collective compassion and commitment to empowering our communities. We know we go further when we go together.

Under the general supervision of the Collections and Loss Mitigation Manager/Team Leader, the Recovery Specialist is responsible for interacting with members, team members and third‑party agencies to resolve charged‑off accounts. The role includes account research, payment structuring, posting payments, general account updating and providing management with trend analysis and issue updates. The specialist also supports frontline staff and improves procedures within the Temenos Recovery Module.

• Perform all responsibilities in accordance with Gesa’s security and member privacy policies.
• Provide professional, accurate assistance and support to team members and membership.
• Contact members via outbound/inbound calls and other means of communication to negotiate resolution and accurately document actions within the collection systems, while maintaining performance and productivity standards.
• Support other recovery work queues to facilitate teamwork in the department.
• Escalate calls to lead or senior team members and management as needed.
• Maximize the collection and/or recovery of Credit Union assets from delinquent and charged‑off accounts.
• Assign accounts, communicate and liaison with third‑party collection vendors.
• Work closely with internal and external legal counsel on accounts selected for potential litigation.
• Maintain accurate and complete records of all collection and recovery activity.
• Adhere to provisions of the Gesa Collections Policy and all relevant regulations.
• Ensure bankruptcy documentation and communication are referred to the Bankruptcy Specialist in a timely manner.
• Understand and perform Bank Secrecy Act (BSA) functions, as applicable.
• Attend credit union training sessions, conferences or seminars as approved by supervisor.
• Follow up on accounts in a timely manner according to current procedures.
• Analyze the financial situation of delinquent borrowers; recommend repossession of collateral when other arrangements fail.
• Stay up to date on trends in loan underwriting and other pertinent areas impacting collections.

• Ability to organize, prioritize and respond simultaneously to multiple tasks and requests.
• Ability to promote a team environment and participate in a cohesive team setting.
• Effective communication skills, both oral and written.
• Professional interaction with members and coworkers at all times.
• Ability to apply policies and procedures when making decisions.

• Three to five years of similar or related experience; third‑party collection experience preferred.
• High school diploma or equivalent.
• Travel required for credit union training and/or job duties.
• Valid, unrestricted driver’s license.
• Display courtesy, tact and diplomacy with members, peers and staff.
• Proficiency with standard office equipment:
  Excel, MS Word and Outlook.

• Competitive Pay
• Medical, Dental, Vision and Life Insurance
• 20 days/year of Paid Time Off plus 10 paid holidays
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs

$24.00–$42.83 (Hourly + Commission)

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Other

Richland, WA

Gesa Credit Union reserves the right to revise or change this job description as the need arises. This job description does not constitute a written or implied contract of employment. Selected candidate(s) must pass a pre‑employment credit/background check. Gesa Credit Union is an Equal Opportunity Employer and a strong advocate of workforce diversity. Race, Color, Gender, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran, and other protected classes are respected.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Contact the HR Department at (509) 378‑3100 or  to request an accommodation.

Equal Employment Opportunity information available at