Mortgage System Administrator II

Take a leap and join our team! At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. It’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Under the direction of the AVP of Home Loan Operations, the Mortgage System Administrator II will administer, configure, customize, optimize, and support all programs and systems utilized by the Mortgage Department. This role includes troubleshooting, researching, communicating technical issues, configuring systems to meet business needs, testing to ensure data integrity, and providing user support. The Mortgage System Administrator II will work closely with internal business stakeholders to meet business needs and objectives to ensure optimal performance of all systems.

This position has advanced, wide‑range job knowledge.

• Manage and maintain the Mortgage LOS (Loan Origination System), ensuring optimal performance.
• Configure and customize the Mortgage LOS to meet the needs of various business units including origination, processing, underwriting, and closing.
• Implement and maintain user roles, security settings and system access permissions.
• Manage integrations between the Mortgage LOS and various vendors (e.g., FNMA, credit/flood providers, partner exports).
• Ensure seamless data flow and communication between the Mortgage LOS and integrated systems.
• Assist in the evaluation and implementation of new technologies and third‑party solutions that enhance the Mortgage LOS.
• Stay up to date with Mortgage LOS updates and releases and assess their impact on current operations.
• Plan and execute system upgrades, including testing and deployment of new features and enhancements.
• Manage the Mortgage Service Desk Ticketing System; provide user support for daily business procedures and troubleshoot complex issues. Escalate unresolved issues to appropriate LOS vendor support.
• Provide system support for regulatory inquiries/changes and respond to internal/external audits; create reports to extract required data and processes.
• Work with various business units to gather and document reporting requirements to meet business needs. Create and maintain standard and ad‑hoc reports for various business units on a daily, weekly, monthly, and yearly basis.
• Coach, mentor, and train Mortgage System Admin I or other Operations Team Members as needed.
• Display mutual respect, trust, and dignity, acting in the best interest of the credit union. Lead by example by always displaying solid ethics and integrity.
• Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism. Consistently display respect for all areas of diversity and levels of knowledge.
• Willingly perform other job‑related projects and duties as assigned, self‑initiating assistance to team members when appropriate.

• Extensive knowledge of the mortgage industry including the life cycle of a mortgage loan.
• Advanced organizational skills with the ability to plan and facilitate meetings, manage multiple projects, and change priorities to meet concurrent deadlines.
• High sense of urgency adhering to strict deadlines.
• Proven ability to work independently and in a team‑oriented, collaborative environment.
• Demonstrated ability to effectively communicate information and ideas in a clear and concise manner both verbally and in writing.
• Advanced problem‑solving and analytical skills, as well as critical thinking ability.
• Ability to adapt to change within working responsibilities, be it internal or regulatory driven.

• Five (5) years minimum of related experience in mortgage lending and mortgage system administration. An equivalent combination of related education and experience may be substituted for experience requirement.
• College degree preferred.
• Experience with Blue Sage Loan Origination System or other leading LOS systems.
• Experience creating detailed reports, business correspondence, and training manuals.
• Required…