Consumer Servicing Specialist

Join to apply for the Consumer Servicing Specialist I role at Gesa Credit Union

Take a leap and join our team! At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team that is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity is our priority.

Under the general supervision of the Consumer Loan Servicing Manager/Team Leader, or their designee, the Consumer Servicing Specialist I provides superior service, assists members with inquiries, requests, and/or problems in a friendly, respectful, courteous, and professional manner. This position will be responsible to ensure compliance with applicable federal and state laws, regulations, and guidelines.

• Process and approve loan extensions, modifications, and requests for due date changes in a timely manner.
• Administer the release of perfected documents on paid-in-full loans within timeframe assigned.
• Follow up on outstanding titles to ensure perfection of lien in timely manner, according to the guidelines under the federal and state laws.
• Process all member requests for changes to perfected titles on file.
• Prepare and process Home Equity LOC/HEIR loan payoff quotes and process the transactions and reconveyances that follow.
• Facilitate the filing of all claims and all claim proceeds related to a total loss situation on all titled collateral.
• Process all debt protection claims, life, disability, and involuntary unemployment per guidelines.
• Research and respond to all Consumer Loan related credit disputes both electronic and Service Desk requests.
• Maintain any Automated DNA applications related to consumer loan maintenance, such as CPI, SKIP and Paid Ahead loans, and work the accompanying exception reports.
• Research, verify and correct (as needed) any erroneous or inaccurate loan information in the core operating system.
• Maintain consumer loan accounts in our core system by reviewing daily, weekly and monthly core reports as assigned. Making any necessary corrections when issues are found.
• Process and respond to Service Desk Requests in adherence to the Service Standard.
• Participate in system software testing as it relates to Consumer Loan Servicing functionality as scheduled by the Consumer Loan Servicing Manager/Team Leader.
• Support all internal and external members’ requests for assistance in a courteous, respectful and professional manner.
• Maintain current knowledge of Credit Union philosophy, products and services. Comply with all Credit Union policies and procedures regarding assignments and responsibilities.
• Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities. Demonstrate compliance with all State and Federal banking regulations, including the BSA.
• Attend credit union training sessions, conferences, or seminars as approved by supervisor.
• Speaks clearly and persuasively in positive or negative situations. Listens, probes for understanding and seeks clarification. Responds well to questions.
• Must demonstrate use of excellent written and oral communication skills. Ability to effectively present information to members and other employees of the Credit Union.
• Display flexibility and responsiveness while providing the highest quality of service to internal and external members.
• Continuously keep supervisor informed of member and work concerns, as well as assignment time frames. Completes task on time or notifies appropriate person with an alternate plan.
• Proficiently operate standard office equipment, computer programs, lending programs, MS Office, Excel, Outlook and all other related software programs.
• Display leadership values such as mutual respect, trust and…