Information Technology; IT Systems Support Specialist DOE

Job Description

Pro Sidian Seeks a Information Technology (IT) Systems Support Specialist for Program Support on a contract basis, generally located across the CONUS - Richland, Washington, supporting DOE EM Hanford.

We seek IT Systems Support Specialist candidates with relevant Environmental Management Sector Experience to support professional services engagement for Environmental Management Sector Clients such as DOE.

Provide services and support as an IT Systems Support Specialist, focusing on Environmental Services Solutions for clients such as the U.S. Department of Energy – Environmental Management, Hanford Field Office.

Mission support services enhance infrastructure, operations, and logistics, driving safe, reliable, and efficient Hanford performance.

Provide Tier 1/2 support, manage accounts, patch systems, document knowledge base. This role provides services and support for Program Office, including programmatic technical support, project controls, cybersecurity analyst support, IT equipment administration support, and security support.

Administer cloud environments, provide technical support, maintain system documentation, and manage IT equipment inventory to support DOE's mission and enhance IT infrastructure.

Desired

Qualifications:

4–7+ years IT support; DOE preferred. AA/BS IT or related; certifications helpful.

Service desk tools, O365, troubleshooting. Primarily focused on assisting program and project management support in daily business activities.

• Customer focus, patience, documentation.

• Publish self-service guides for DOE users.
• Functional attributes of this role include IT systems/application support.
• Job Tasks:
  Job Tasks related to Hanford Field Office (HFO) General Support Services (GSS) in this role shall include a broad spectrum of support responsibilities.
• Travel:
  Travel as coordinated with the technical point of contact and approved in writing by the CO in advance is allowed.
• Security Requirements:
  Pro Sidian Team Members shall have a Facility Clearance, and their subcontractors and team members proposed to perform classified work shall have a Facility Clearance.
• Place of Performance:
  Work shall be conducted at the Hanford Field Office and the Hanford Site in Richland, Washington.
• Government-Furnished Resources:
  The Government will provide the Pro Sidian Team with office space, computer workstations, and required software at the Hanford Field Office (HFO) location to support the performance of all tasks.

Pro Sidian Employee Benefits and Highlights:
Your good health and well-being are important to Pro Sidian Consulting. We invest in our employees to help them stay healthy and achieve work-life balance.

Competitive Compensation, Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. Group Medical Health Insurance Benefits, Group Dental Health Insurance Benefits, Group Vision Health Insurance Benefits, 401(k) Retirement Savings Plan, Vacation and Paid Time-Off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, Security Clearance, Pro Sidian Employee & Contractor Referral Bonus Program, Performance Incentives, Flexible Spending Account, Supplemental Life/Accidental Death and Dismemberment Insurance, Short- and Long-Term Disability Insurance.

Pro Sidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

Pro Sidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina.