IT Desktop Analyst

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$80,704.00/yr - $/yr

• Work independently to provide comprehensive support through installation, configuration, and troubleshooting of Windows Operating Systems, Microsoft 365 apps, and hardware components including device enrollment, compliance policy management, and application deployment using Microsoft Intune and Autopilot.
• Create, edit, and troubleshoot Group Policy Objects (GPOs) and perform software deployments and operating system patching through System Center Configuration Manager or Windows Server Update Services (WSUS).
• Perform Tier 2 and Tier 3 technical support by resolving issues from the Solutions Center and work directly with end users to diagnose and resolve complex workstation issues.
• Perform software and hardware upgrades, create and maintain virtual desktop images, and deploy and maintain Google Chromebox/Chromebooks.
• Provide hardware support by troubleshooting desktops, laptops, monitors, and peripheral devices.
• Independently propose device standards, present to management and Enterprise Architecture Review Board on a yearly basis.
• Must participate on the Emergency Response team (ERO) when designated and support the biennial refueling outage.

• Required bachelor’s degree from an accredited college or university in a computer discipline and 7 years of progressive experience related to desktop support and deployment
• OR an associate’s degree from an accredited college or university and 10 years of desktop support and deployment
• OR in lieu of degree, 11 years of directly related IT progressive experience in desktop support and deployment
• A high school diploma or GED is required.

• Required bachelor’s degree from an accredited college or university in a computer discipline and 5 years of progressive experience related to desktop support and deployment
• OR an associate’s degree from an accredited college or university and 8 years of desktop support and deployment
• OR in lieu of degree, 9 years of directly related IT progressive experience in desktop support and deployment
• A high school diploma or GED is required.

• Required bachelor’s degree from an accredited college or university in a computer discipline and 3 years of experience in desktop support and deployment
• OR an unrelated bachelor’s degree from an accredited college or university and 6 years of experience in desktop support or deployment
• OR an associate’s degree from an accredited college or university and 7 years of desktop support and deployment
• OR in lieu of degree, 7 years of directly related IT experience in desktop support and deployment
• A high school diploma or GED is required.

• Required bachelor’s degree from an accredited college or university in a computer discipline and 1 year of experience in desktop support and deployment
• OR an unrelated bachelor’s degree from an accredited college or university and 4 years of experience in desktop support or deployment
• OR an associate’s degree from an accredited college or university and 3 years of desktop support and deployment
• OR in lieu of degree, 5 years of directly related IT experience in desktop support and deployment
• A high school diploma or GED is required.

Typically, selected candidates are hired between the minimum and midpoint of the range, based on applicable experience and qualifications, market rate, internal equity, and budgetary allowances.

Offers will be negotiated based on each candidate's qualifications.

This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Energy Northwest offers a highly competitive and substantial benefits package which allows qualifying employees (and their families) to enroll in medical, dental, vision, and basic life insurance. Other voluntary benefits may include flexible spending accounts, tuition reimbursement, supplemental life insurances, credit monitoring, and identity theft insurance. Enrolling in three retirement programs includes a matching 401(k) deferred compensation plan, the Washington State Pension Plan (PERS), and a 457(b) savings plan.

Qualifying employees will also accrue 160 hours of personal time per year and nine paid holidays throughout the calendar year.

• Not Applicable

• Full-time

• Information Technology, General Business, and Customer Service
• Utilities, Energy Technology, and Services for Renewable Energy