Enterprise Quality Assurance Analyst

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Take a leap and join our team! At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Under the supervision of the Program Manager/Team Leader, the Enterprise Quality Assurance Analyst I performs thorough analysis of business requirements to define the testing needs for projects and operational enhancements. This position works closely with project teams to develop test cases and test plans, coordinate testing activities with matrixed resources across the organization, and oversee test campaigns. Incumbent will identify, troubleshoot, and document defects evaluating impact throughout.

Communication of defects, findings, and their impacts to stakeholders, leadership, and vendors is essential for success. As part of the Process Improvement/Quality Assurance (PIQA) team, this role is responsible for tactical process improvement initiatives that are strategically aligned with the goals of the organization. The Enterprise Quality Assurance Analyst I works with team members to establish measurable baselines within processes for data analysis and test procedures for all phases of process improvement projects and the software life cycle.

• Support small to medium projects under the guidance of senior QA resources.
• Administer system validation through acceptance testing and/or pilots for small to medium projects.
• Promote the Quality Assurance process across the company through active participation on teams supporting initiatives for strategic business improvements.
• Advocate for escalation of reported issues.
• Must consistently display and maintain integrity, courtesy, tact, and diplomacy with current and potential members, peers, staff, and vendors.
• Member- and relationship-centered in perspective.
• Build and grow a network of Subject Matter Experts (SMEs) across the organization.
• Collaborate with Quality Assurance team members to improve the Quality Assurance process on a continuous basis.
• Participate on multi-disciplinary teams supporting initiatives for strategic business improvements.
• Demonstrate empathy by understanding the needs of the end user and seeking out problems they may encounter.
• Collaborate with multi-disciplinary teams during all project phases.
• Partner with Business Analysts to validate root cause analyses via testing and data evaluation.
• Strong written and oral communication skills required.
• Technical/Professional writing skills essential to create tests, document results, and report bugs.
• Adept at managing communications both vertically and horizontally across the organization, as well as with vendors.
• Promote established governance standards for approved process improvements and change control.
• Identify and communicate risks and issues that may require changes to project plans and/or scope.
• As part of the PIQA team, communicate governance standards for approved process improvements and change control.
• A capable independent contributor, as well as a team player.
• Operates with supervision from the Project Managers, Senior QA position, and business unit sponsors.
• Multi-task and work separate projects in a fast-paced and dynamic environment under extremely tight timelines (demonstrated time management skills).
• Identifies and elevates issues to Project Management Office (PMO) and project stakeholders.
• Must demonstrate a tolerance for ambiguity when making decisions and executing work.
• Proficiency in analytical thinking and information sourcing.
• Review system documentation to ensure technical accuracy, compliance, and completeness.
• Evaluate requirements against identified system environments, QA/testing criteria, and business unit needs.
• Review database structures and build queries to verify quality assurance assumptions.
• Recommend and deploy Key Performance Indicators (KPIs) to measure efficacy of new…