IT Operations and Services Supervisor

Department:

Information Technology Division:

Information Technology Division Pay Range$ - $ Annual Midpoint$Starting salaries generally fall between the minimum and midpoint of the range. Each offer depends on the candidate’s experience and qualifications, internal pay equity, and available budget. Salary offers are negotiated individually based on these factors.

SUMMARY OF POSITION Performs complex administrative work ensuring the effective and efficient operation of the City’s Microsoft Office 365 ecosystem, network, servers, desktop PCs, mobile devices, phones, software, hardware, and other IT equipment while making sure that the City’s end users receive appropriate IT assistance and support; performs related work as apparent or assigned. Work involves setting policies and goals under the direction of the Information Technology Manager (supervisor).

Continuous supervision is exercised over assigned personnel.

The full job description can be viewed City of Richland

– Job Description s page.

Please note, this position works on-site and there is no hybrid work options available.

SUPPLEMENTAL INFORMATION Although this position is on-site and has a typical Monday-Friday schedule, occasionally business requires work after hours, weekends, and holidays.

Selection will be based on overall qualifications, skills testing (if applicable), and an interview process. The final candidate selected will be subject to a comprehensive background/reference check commensurate to the position to include fingerprinting.

MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE:

Bachelor's degree with coursework in information systems, or related field

Six (6) or more years of experience with IT networking or enterprise operations infrastructure.

Including two (2) years in a supervisory role.

Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities will be considered.

SPECIAL REQUIREMENTS:

Valid driver’s license

Obtain Microsoft Certified Systems Engineer (MCSE) or Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) or Certified Information Systems Security Professional (CISSP) certification within one (1) year of hire and maintain throughout employment.

Obtain PMI-Agile Certified Practitioner (ACP) or Project Management Professional (PMP) certification within two (2) years of hire and maintain throughout employment.

DESIRABLE QUALIFICATIONS Prior experience setting up and managing wireless networks, full security stacks and M365.Prior supervisory experience and demonstrated leadership skills.

WE ARE RICHLANDAt the City of Richland, your work makes a difference every day. From maintaining essential services to enhancing our community, you’ll be part of a team that values teamwork, integrity and excellence in what we do.

With a strong sense of purpose, great benefits, and a commitment to growth, we are building a community we’re proud to serve.

Richland Rewards – Supporting Those Who Serve Summary of the City of Richland benefits for unaffiliated staff (non-represented employees):

Note:

Unaffiliated staff (non-union employees) may receive some or all of the benefits listed below based on the Compensation Plan for Unaffiliated Employees (Comp Plan) with the City; consult the Comp Plan for specific information about position benefits.

Regular Full-Time (35 to 40 hr/week) Employee Benefits Excellent open access (preferred provider) medical plan with substantial City-paid contribution

City-paid dental and vision plans

City-paid Life and Accidental Death & Dismemberment Insurance (equals two times the employee's annual salary)
City-paid Long-Term Disability Insurance Participation in the State of Washington's Retirement Plan (PERS)
Paid Time Off (PTO)10…