Principal Business System Analyst

At PNNL, our core capabilities are divided among major departments that we refer to as Directorates within the Lab, focused on a specific area of scientific research or other function, with its own leadership team and dedicated budget.

Our directorates related to Mission Support & Operations include Office of General Counsel, Business Services, Communications and External Engagement, Operational Systems, Communications and Information Technology, and Performance Management.

The Business Services Directorate (BSD) provides crucial financial, procurement and sales, and project management services to PNNL, as required under our management and operations contract for operating the Lab on behalf of the Department of Energy. Our goal in offering these services is to ensure efficient, effective, and compliant business operations that enhance PNNL's scientific impact.

BSD presents exciting opportunities for financial professionals seeking career growth. Wefoster a dynamic environment where individuals can develop their skills, take on leadership roles, and contribute to high-impact projects. By working with multidisciplinary teams, professionals have the chance to broaden their expertise, engage in continuous learning, and advance their careers while contributing to the groundbreaking scientific work at PNNL.

As a Principal Business Systems Analyst, you will support functional application stewardship and continuous improvement of BSD enterprise SaaS solutions. You will work with business owners, BSI&E process analysts, CIT, and vendors to translate business needs into supportable capabilities while maintaining appropriate business and technical accountabilities. Primary responsibilities include:

• Manage functional ownership and service planning for complex or high‑impact SaaS applications or application areas; ensure configuration and administration align with business needs, controls, and governance.
• Analyze complex, recurring, or cross‑functional application issues; identify root causes and systemic risks, and coordinate durable resolutions across business and technical teams.
• Review Oracle and SAP Concur releases, patches, roadmaps, and enhancements for impacts across affected business areas; develop recommendations on timing, readiness, and response options.
• Coordinate business impact assessments and release‑readiness activities, including test planning, regression and user acceptance testing, readiness recommendations, and post‑release reviews.
• Lead requirements analysis for complex enhancements; resolve competing needs and advise business owners and BSI&E process analysts on functional options, trade‑offs, and impacts.
• Develop recommendations for adopting embedded AI, automation, analytics, and other SaaS capabilities, balancing business value with risk, controls, and governance requirements. Oversee assessments of application support for business processes, rules, approvals, controls, and compliance requirements; recommend actions to address broader gaps.
• Coordinate complex reporting and data‑quality investigations; facilitate information stewardship and advise stakeholders on reporting requirements and validation.
• Optimize functional documentation and support practices, including configuration records, release assessments, test scenarios, known issues, and application procedures.
• Coordinate communication and adoption activities for significant releases or enhancements; review feedback and adoption results to identify follow‑up needs.
• Manage application governance and enhancement‑prioritization activities; review benefits and service outcomes and recommend improvements aligned with business objectives.
• Facilitate alignment among BSD functions, process analysts, CIT,…