Manager Quality, Commercial

Location:

Richland, WA

Job

Requisition
-271957

Time Type:
Full time

You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world. A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference.

You’ll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar – together. If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you.

The primary purpose of this position is to provide technical quality support to the Lamb Weston Sales team and customers through strategic initiatives, project management, and solution-driven collaboration. This role leverages deep quality expertise and effective communication to deliver knowledge-based insights that strengthen customer relationships and drive business growth. The Quality Manager will provide product analysis, capability assessments, and data-driven recommendations to both management and customers to maintain a competitive quality advantage.

Responsibilities include specification reviews for optimizing cost and quality, identifying products for specific applications, developing competitive product replacement strategies, and supporting upgrade initiatives, all aimed at enhancing customer satisfaction and increasing market share. The position requires strong business strategy and vision, project management skills, and sound decision-making skills, working collaboratively with sales leadership, customers, marketing, and plant operations. This role demands the ability to balance technical quality expertise with commercial objectives to ensure alignment between customer expectations and operational execution.

Field troubleshooting related to product performance versus customer specifications often requires immediate, on-site decision-making and product disposition authority, reinforcing the position’s responsibility for protecting both product integrity and customer satisfaction. The ability to build and sustain strong customer relationships is critical to the success of this role. Effective relationship management directly influences new products and market opportunities, product performance improvements, customer success, and overall business profitability.

A key component of this position is fostering relationships based on mutual trust and transparency, while confidently representing and upholding company standards, values, and positions.

Provide comprehensive project support and technical solutions to both internal and external customers. Leverage deep product knowledge to assist with specification development, product procedures, and processing steps along with product quality training. Support business reviews and ensure alignment between plant operations and customer product expectations. Manage sample shipping requests, maintain Salesforce documentation, and facilitate customer tours in coordination with Sales, Marketing, and Operations teams.

Deliver accurate and timely technical product information in customer-specific formats and systems to strengthen relationships and ensure satisfaction. Provide technical support across process, product, and plant capabilities to drive continuous improvement and…