Enterprise Quality Assurance Assistant Manager​/Team Leader

Job Details:
Level: Management,

Job Location:

South Richland HQ
- Richland, WA 99352, Position Type:
Full Time
- Salary , Education Level: 4 Year Degree, Salary Range: $83,450.81 - $ Salary, Job Category:
Quality Assurance, Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us:
About
- Gesa Credit Union

The Enterprise Quality Assurance Assistant Manager/Team Leader provides hands‑on leadership for enterprise testing, quality governance, and operational process improvement initiatives across the organization. This role leads a group of quality assurance (QA) professionals while serving as a senior technical contributor on projects and cross‑functional initiatives. The incumbent works with the Program Manager/Team Lead to establish and advance enterprise QA standards, testing frameworks, quality controls, and process improvement practices that improve delivery outcomes, reduce operational risk, and strengthen compliance across business and technology functions.

This role will coach team members and partners across the organization in test planning, defect management, root cause analysis, process measurement, and data‑driven decision‑making. Success in this role requires strong technical depth, ability to mentoring junior team members, and a disciplined approach to continuous improvement and quality engineering.

• Lead Enterprise Project QA testing and process improvement efforts for medium to large initiatives in partnership with Project Managers, Product Owners, technology teams, and business stakeholders
• Collaborate with cross‑functional teams throughout the project lifecycle to define testable requirements and develop testing strategies
• Execute assigned testing activities guiding business unit testers in validating system functionality, and confirm that deliverables meet established quality standards
• Work closely with project team members to identify and report defects, monitor incident reports and defect resolution efforts, verify fixes in a detailed, efficient, and timely manner while tracking results/outcomes
• Leverage and grow a network of Subject Matter Experts (SMEs) across the organization to promote the QA processes through active participation on project teams
• Maintain and promote a member‑and‑relationship‑centered perspective
• Collaborate with Business Analysts to validate root‑cause assumptions via testing and data analysis
• Review system documentation to ensure technical accuracy, compliance, and completeness
• Propose new and promote existing governance standards for approved process improvements and change control
• Must demonstrate a tolerance for ambiguity when making decisions and executing work
• Demonstrate empathy by understanding the needs of the end user and seeking out problems they may encounter
• Identify and communicate risks and issues to Project Managers, team leaders, and project stakeholders that may require changes to project plans and/or scope
• Review existing reports, database structures, and create/run queries to verify quality assurance assumptions
• Collaborate with the Program Manager/Team Leader…