Enterprise Quality Assurance Assistant Manager​/Team Leader

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Summary:

The Enterprise Quality Assurance Assistant Manager/Team Leader provides hands-on leadership for enterprise testing, quality governance, and operational process improvement initiatives across the organization. This role leads a group of quality assurance (QA) professionals while serving as a senior technical contributor on projects and cross-functional initiatives. The incumbent works with the Program Manager/Team Lead to establish and advance enterprise QA standards, testing frameworks, quality controls, and process improvement practices that improve delivery outcomes, reduce operational risk, and strengthen compliance across business and technology functions.

This role will coach team members and partners across the organization in test planning, defect management, root cause analysis, process measurement, and data-driven decision-making. Success in this role requires strong technical depth, ability to mentoring junior team members, and a disciplined approach to continuous improvement and quality engineering.

What You Will Be Doing:

Lead Enterprise Project QA testing and process improvement efforts for medium to large initiatives in partnership with Project Managers, Product Owners, technology teams, and business stakeholders

Collaborate with cross-functional teams throughout the project lifecycle to define testable requirements and develop testing strategies Execute assigned testing activities guiding business unit testers in validating system functionality, and confirm that deliverables meet established quality standards

Work closely with project team members to identify and report defects, monitor incident reports and defect resolution efforts, verify fixes in a detailed, efficient, and timely manner while tracking results/outcomes

Leverage and grow a network of Subject Matter Experts (SMEs) across the organization to promote the QA processes through active participation on project teams

Maintain and promote a member- and relationship-centered perspective

Collaborate with Business Analysts to validate root cause assumptions via testing and data analysis

Review system documentation to ensure technical accuracy, compliance, and completeness

Propose new and promote existing governance standards for approved process improvements and change control

Must demonstrate a tolerance for ambiguity when making decisions and executing work Demonstrate empathy by understanding the needs of the end user and seeking out problems they may encounter

Identify and communicate risks and issues to Project Managers, team leaders, and project stakeholders that may require changes to project plans and/or scope

Review existing reports, database structures, and create/run queries to verify quality assurance assumptions

Collaborate with the Program Manager/Team Leader to manage team workload, deliver performance assessments and participate in interview panels to shape the future of the organization

Mentor and advise less experienced Quality Assurance Analysts Perform data…