Service Coordinator

Position Scope

The Service Coordinator supports the full lifecycle of after-market service projects, including quoting, scheduling, tracking progress, and managing documentation. As a key point of contact for customers and the service team, the role ensures timely communication, accurate records, and smooth delivery of service activities. The position also provides day-to-day administrative support and contributes to continuous improvement efforts, with occasional travel as needed.

• Coordinate after-market service projects and agreements from initiation to completion. This includes budgeting quotes, scheduling service visits, maintaining progress trackers, and ensuring timely submission of documentation.
• Serve as a vocal point of contact with customers, seek clarification on their service requests and follow up after visits as needed.
• Work closely with service team to ensure all service documents are completed, reviewed and delivered in a timely manner and up to company standards.
• Support the ongoing improvement of Standard Operating Procedure.
• Maintain accurate and up-to-date records of after-market projects and documents in records management platforms.
• Anticipate administrative needs and provide day-to-day support to internal teams, including managing communications, schedules, and document control.
• Perform other duties as assigned.

• A bachelor’s degree or an equivalent combination of education and relevant experience
• Strong computing skills, with proficiency in MS Word, Excel, and Power Point
• Proven project management abilities—organized, goal-oriented, detail-focused, and able to handle shifting priorities with a sense of urgency
• Demonstrate ability to thrive in a fast-paced, dynamic environment
• A self-starter who can work independently with minimal supervision while staying collaborative within a close-knit team
• Excellent time management and task prioritization skills, with the ability to align tasks to business goals and deadlines
• Demonstrate outstanding interpersonal skills to work with cross-functional teams
• Fluency in verbal and written English is required; knowledge of Chinese is an asset
• Willingness to travel occasionally to project sites as needed

FPS Food Process Solutions Corporation is an equal opportunity employer, and we thank you for your interest in the position. Only those candidates who match the requirements and are eligible to work in Canada will be contacted / shortlisted.