Titles Clerk

## Titles Clerk Apply:
Onsite:
CAN - BC - Richmond (Vancouver):
Full time:
Posted Today:
R-254916
*
* Who We Are:

** At OPENLANE we make wholesale easy so our customers can be more successful.

** We’re a technology company
** building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.  
** We’re a data company
** helping customers buy and sell smarter with clear, actionable insights they can understand and use.  
** And we’re an innovation company
** accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

** Our Values:*
* ** Driven Way builders.
** We pursue challenges that inspire us to build, create, and innovate.  
** Relentless Curiosity.
** We seek to understand and improve our customers’ experience.  
** Smart Risk-Taking.
** We transform risk into progress through data, experience, and intuition.  
** Fearless Ownership.
** We deliver what we promise and learn along the way.

*
* What We Offer:

*** Competitive pay
* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
* Immediately vested 401K (US) or RRSP (Canada) with company match
* Paid Vacation, Personal, and Sick Time
* Paid maternity and paternity leave (US)
* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
* Robust Employee Assistance Program
* Employer paid Leap into Service Day to volunteer
* Tuition Reimbursement for eligible programs
* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
* Company culture of internal promotions, diverse career paths, and meaningful advancement
** We’re Looking For:
** We are seeking a Titles Clerk with experience in customer service and general office administration. You will work as part of our close-knit administrative team, and will be responsible for supporting our front office operations.
** You Are:**
* ** Organized.
** You will coordinate the vehicle title process for dealer and commercial units, including out-of-province requests.
* ** Detail Oriented.
** You pay attention to the details, ensuring that there are no errors or delays releasing titles to our buyers.
* ** Responsive.
** You will collaborate with our other team members, including sales, commercial accounts, and accounting; responding quickly and with accurate information on vehicle title status.
** You Will:
*** Coordinate administrative tasks for vehicle title management, serving as the primary liaison with the provincial department of motor vehicle registry and/or insurance agencies to access titles and title information.
* Complete title and/or registration applications, input new title requests into the title inventory system, and monitor status with the provincial department of motor vehicles and/or insurance agencies.
* Monitor internal systems for upstream units sold, coordinating title requests across the OPENLANE marketplace and responding to title inquiries from other OPENLANE locations.
* Prepare and distribute title invoices involving a fee or charge.
* Provide excellent customer service by assisting dealers with various procedures and requests in an efficient and timely manner, including greeting customers, responding to incoming calls, taking payments, and general inquiries
* Ensure customer satisfaction by communicating with customers; identifying & resolving issues in a timely manner
* Perform moderately complex clerical and numerical processing activities of a clerical nature including selecting, compiling, verifying and processing data
* Generate/prepare reports by gathering data from computerized systems (i.e. vehicles without titles reports)
* Manually or electronically enter new data in an accurate and timely manner,…