Departmental Associate

Position: Departmental Associate 2
Overview
The Departmental Associate 2 is responsible for providing administrative and clerical support related to the Works Yard Replacement Project (WYRP) and the Works Yard Planning team.

Examples of key responsibilities include, but are not limited to:

Provide administrative and clerical support to the Works Yard Planning team

Prepare and distribute letters, notices, memos, emails and other correspondence to a wide variety of internal and external clients; type, proofread and edit complex reports, communication materials, correspondence and data.

Collect, prepare, process, enter and track invoices, data, status reports, metrics, and other documentation.

Schedule and organize in-person, virtual and hybrid meetings by preparing materials and presentations, develop email agendas, minute-taking, run audio/visual equipment, arrange catering, and other duties as required.

Process incoming and outgoing physical mail and emails, including preparation and distribution of mail-outs, ensuring timely follow-up.

Organize, maintain and update digital and paper records, records management system and prepare files and boxes for transfer to off-site storage.

Purchase card reconciliation and timekeeping including entering time, running queries, and checking and correcting errors to timesheets and entry.

Order and maintain materials and supplies, including making in-person purchases.

Liaise and provide information and assistance to a variety of internal and external contacts.

Participate in continual improvements to systems, workflows and processes in an evolving, technology-driven environment.

Update and maintain internet, intranet and website content by assisting with website design and updates.

Documenting processes and recording process improvements.

Organize, execute and participate at staff, project and community events including taking materials to event sites and set up/take down. Events include engaging with internal and external stakeholders.

Performing other related duties and projects as required.

Knowledge, Skills & Abilities:

Strong attention to detail, knowledge of business English, spelling, grammar and punctuation, ability to communicate verbally and in writing with an aptitude for proofreading, suggesting alternatives and making modifications.

Ability to prioritize workload to achieve timelines; perform multiple tasks simultaneously; work well under pressure; identify and resolve routine issues using sound problem-solving skills; and deal with stressful situations with professionalism.

Ability to cope and adapt well to change; work well independently and as part of a team; and perform administrative duties with deliberate speed and accuracy with minimal supervision.

Demonstrated ability to reliably deliver high quality and volumes of work within established deadlines and provide accurate and effective results.

Apply knowledge, feedback, training and established resources and processes to assigned duties and related administrative tasks and processes.

Ability to compose various types of correspondence, reports and presentations with a high level of accuracy and confidentiality.

Ability to understand and effectively carry-out verbal and written instructions.

Proven ability to deal with sensitive materials with a high degree of tact and discretion.

Ability to exercise diplomacy, confidentiality and sound judgement.

Proven time management and organizational skills.

Ability to maintain effective working relationships and respond to internal and external customers with a professional, responsive and solutions-oriented approach, providing excellent customer service and assistance in person, by telephone and email.

Ability to use software applications including but not limited to Microsoft Office, Microsoft 365, SharePoint, People Soft HCM and REDMS at an intermediate to advanced level; ability to update website content.

Ability to successfully pass a Police Information Check (PIC).

Qualifications and

Experience:

Completion of grade 12 or equivalent, supplemented by courses in office administration.

One (1) to two (2) years of related clerical experience in an office environment. An equivalent combination of training and experience may be considered.

Intermediate to advanced experience in software applications including but not limited to Microsoft Office, Microsoft 365, REDMS, and People Soft HCM are considered an asset.

Experience working in an operations environment is considered an asset.

Municipal government experience in a unionized environment is…