Service Advisor

Service Advisor

Are you a car fanatic with a knack for delivering exceptional customer service? Do you thrive in a positive and fast‑paced environment? We are searching for an enthusiastic and knowledgeable Automotive Service Advisor to join our phenomenal team in Richmond. If you’re ready to ignite your career and experience a thrilling, upbeat work atmosphere, get ready for an exhilarating ride!

• Welcome customers with a bright smile and genuine passion for their automotive needs.
• Listen attentively to customers’ concerns and go above and beyond to understand the root cause of vehicle troubles.
• Ask the right questions, showcasing investigative skills while keeping the atmosphere light and enjoyable.
• Translate complex automotive jargon into simple, understandable language; become the go‑to expert for our customers.
• Collaborate with technicians to provide accurate estimates and recommend services that leave customers ecstatic.
• Keep customers updated on vehicle progress and swiftly resolve any unexpected hurdles.
• Manage multitasking—phone calls, walk‑in inquiries, and high‑five celebrations—like a pro.
• Build enduring relationships, making customers feel like cherished members of our automotive family.
• Stay ahead of the curve with the latest automotive trends and technologies.
• Act as a beacon of trustworthiness and a happy‑to‑help attitude, supporting a cohesive team dynamic.

• Genuine love for cars and contagious enthusiasm.
• Exceptional communication skills.
• Ability to stay calm under pressure.
• Strong problem‑solving skills.
• Impeccable organizational skills.
• Computer proficiency for creating estimates and entering service orders.
• Valid driver’s license.
• Previous experience as an Automotive Service Advisor or extensive knowledge of automotive service and repairs preferred.

• Learn and Grow:
  Comprehensive training and access to our library of courses in Go Auto U.
• Vacation Vibes:
  After 1 year, two weeks of vacation; 5 years, three weeks; 10 years, four weeks.
• Health and Dental:
  Comprehensive benefits including healthcare, dental coverage, and a health spending account.
• Climb the Ladder:
  Promote‑from‑within culture with ample growth opportunities.
• Positive Team Environment:
  Vibrant, collaborative team that supports and uplifts each other.
• Giving Back:
  Annual donations to causes such as the Kids with Cancer Society and Go Auto Fuels the Schools.
• Career Growth:
  Build a lifelong career; hear success stories during interviews.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Other

Industry: Motor Vehicle Manufacturing