Select how often (in days) to receive an alert:
Hours of Work: 7.5 hours per day - 5 day week (M-F)
Work Arrangement:
Hybrid 8
Salary Range: $100572.00 - $142494.00 Annually
Location:
Coquitlam, British Columbia, Canada Surrey, British Columbia, Canada Vancouver, British Columbia, Canada Richmond, British Columbia, Canada
We welcome applications from all qualified job seekers.
Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to ac – we are committed to ensuring an accessible experience for all candidates.
At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities . By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.
We look forward to hearing from you!
The Claims Sustainment & Support department is seeking a Business Consultant III to join the team.
The successful candidate will provide end-to-end consulting support and leadership across business processes, policies, procedures, systems, and transformation initiatives. Working collaboratively with leaders, business partners, and delivery teams, this role translates business objectives into practical redesign and implementation priorities that improve customer, employee, and organizational outcomes. Experience applying continuous improvement approaches in Agile, Lean, or similar environments is considered an asset.
As a trusted advisor, you will build strong relationships with internal and external interest holders and bring a data-driven, collaborative, and solution-focused approach to complex business challenges. You will lead the assessment of current-state operations and the design of future-state processes, services, and capabilities. Through effective facilitation, analysis, and influence, you will help guide strategic decisions and ensure business solutions align with corporate and Claims objectives.
This role is responsible for advising on and leading continuous improvement, business transformation, and process redesign initiatives across Claims. You will work with interest holders to define desired outcomes, identify root causes and performance gaps, evaluate options, assess impacts and risks, and guide the design, validation, implementation, and sustainment of solutions.
Success in this role will be demonstrated through measurable process and service improvements, successful adoption of business changes, strengthened partnerships with interest holders, and the realization of benefits for customers, employees, and the organization.
Position RequirementsQualifications required to be successful in this role include:
- Demonstrated ability to translate business and Claims objectives into clear priorities, options, recommendations, and measurable outcomes.
- Demonstrated experience providing strategic consulting and advisory services to leaders and business partners, supporting informed decision-making and achievement of business objectives.
- Demonstrated strength leading current-state assessments and future-state redesign of end-to-end business processes, services, and workflows.
- Ability to define success measures, establish baselines and key performance indicators, and track benefits realization through implementation and sustainment.
- Strong critical thinking, analytical, and problem-solving capability, including root-cause analysis, performance-gap…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).