Reporting to the Manager, Consulting Services, the key focus of a Strategic Consultant is to nurture strong team and client relationships throughout assigned projects, based on clients’ contract specifications originating from the Client Success Executive group and the Implementation Team.
The responsibilities will include, but are not limited to:
- Commitment to solving business problems, with a focus on value above expectations
- Own the client onboarding experience by planning, executing, coordinating client activities, tracking progress, and managing risks at all times.
- Actively participate in continually improving processes and team initiatives
- Support the Client Success Group as a technical resource when working with clients on End Month End assessments and in-depth quoting.
At Multiview, being creative with great communication and problem-solving skills is really important, but equally so are having a passion for driving client success and the desire to be a contributing member of our culture, where the genuine care of people is our compass.
The 'Strategic Consultant’ will be a consultant for the Strategic Consulting Team, within the Professional Services department and will work closely with the Manager, Strategic Consulting Services and Lead to help the team and clients with their software implementation. The Strategic Consultant works directly with clients and internal departments to ensure a successful implementation deliverable within the project scope and budget.
If this sounds like you, read on!
The expected salary range for this role is $80,000 to $ CAD annually, commensurate with experience and qualifications.
WHAT YOU WILL DO:- Collaborate with Client Success teams to assess client business requirements and develop comprehensive project strategies that align with organizational goals and desired outcomes.
- Lead and execute client engagements, ensuring projects are delivered on time, within scope and budget, and achieve the highest levels of client satisfaction.
- Serve as a subject matter expert on Multiview products, providing strategic guidance, best practice recommendations, and industry expertise tailored to each client’s business needs.
- Lead complex consulting initiatives, including financial process optimization, system configuration and enhancement, user adoption strategies, training programs, and post-go-live planning.
- Deliver hands‑on consulting, coaching, and knowledge transfer to client teams, enabling successful adoption and ongoing utilization of Multiview solutions.
- Develop and deliver training programs through multiple channels, including virtual instructor‑led training, webinars, online learning sessions, and onsite client workshops.
- Consult with clients and internal leadership on operational challenges, process improvements, organizational readiness, and strategic business initiatives.
- Proactively identify opportunities to improve client outcomes, increase solution adoption, and optimize business processes through effective use of Multiview products and services.
- Work cross‑functionally with Client Success, Customer Support, Product, and Development teams to enhance the overall client experience and support continuous improvement initiatives.
- Manage multiple concurrent client engagements while maintaining exceptional attention to detail, organization, and project discipline.
- Build and maintain strong client relationships through effective communication, issue resolution, risk management, and stakeholder engagement.
- Support the management and escalation of client issues, enhancement requests, and project risks to ensure timely resolution and positive outcomes.
- Manager, Strategic Consulting Services
- Strategic Consultant, Lead
- VP Client…
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