Operations Analyst

Incentive Operations Analyst

Remote | Canada

Manager, Finance and Incentives

Full-time

This is an existing vacancy

As an Incentive Operations Analyst, you will research, analyze, validate, and maintain automotive incentive data that powers industry-leading products, insights, and customer solutions. You will serve as a subject matter expert on manufacturer incentive programs while ensuring the highest standards of accuracy, completeness, and timeliness. This role combines analytical expertise, operational excellence, customer focus, and emerging technologies. In addition to core data responsibilities, you will leverage artificial intelligence (AI), automation tools, and process improvement techniques to enhance efficiency, reduce manual effort, and continuously improve data quality and customer outcomes.

Success in this role requires curiosity, critical thinking, attention to detail, and a commitment to continuous improvement. You will combine human expertise with AI-enabled tools to deliver trusted, high-quality data that helps customers make better decisions.

• Research, analyze, and interpret manufacturer incentive programs from web-based, digital, and proprietary sources.
• Translate complex incentive programs into standardized data formats and business rules.
• Maintain and update incentive data within internal systems while ensuring accuracy, completeness, and timeliness.
• Monitor and validate incentive program changes to ensure data integrity across products and platforms.
• Develop expertise in automotive incentives, program structures, and industry trends.
• Support customer inquiries and internal questions related to incentive content and data quality.

• Perform quality control reviews and audits to identify and resolve discrepancies.
• Investigate data issues, determine root causes, and implement corrective actions.
• Ensure compliance with documented business rules, processes, and quality standards.
• Monitor data quality trends and recommend improvements that enhance customer confidence and trust.
• Maintain a strong commitment to accuracy, integrity, and accountability in all work.

• Utilize AI-powered tools to support research, analysis, content summarization, and operational workflows.
• Create and refine prompts that improve productivity, quality, and consistency.
• Evaluate AI-generated outputs to ensure they meet business requirements and quality standards.
• Identify opportunities to automate repetitive or manual activities using AI, workflow automation, and low-code solutions.
• Participate in the design, testing, and implementation of AI-assisted processes and operational improvements.
• Contribute to prompt libraries, automation documentation, and best practices that support scalable operations.
• Stay informed on emerging technologies and recommend practical applications that improve team performance and customer outcomes.

• Identify opportunities to simplify workflows and improve team efficiency.
• Use data and metrics to evaluate operational performance and recommend enhancements.
• Document processes, procedures, business rules, and lessons learned.
• Participate in special projects and strategic initiatives that support organizational goals.
• Share knowledge, best practices, and innovative ideas with teammates and stakeholders.
• Contribute to a culture of learning, collaboration, and continuous improvement.

• Post-secondary education or an equivalent combination of education and experience.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent attention to detail and…