Leave and Accommodation Advisor

Com Psych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our Guidance Resources and Absence Resources solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries.

Visit  to find out why 40% of the Fortune 500 choose Com Psych for their mental health and absence management needs.

The Leave and Accommodation Advisor is a manager-level role responsible for delivering operational excellence and a high-quality partner experience across an assigned book of business within Com Psych’s partner operations. Reporting to the Director of Absence Partner Operations, the Advisor serves as the primary operational point of contact for Human Resources (HR) partners on leave and accommodation matters, owning the meeting cadence, surfacing insights from claims and case data, and ensuring partners can interpret outcomes and act with confidence.

This role pairs deep subject-matter expertise in the Family and Medical Leave Act (FMLA), state leave laws, and the Americans with Disabilities Act (ADA) accommodation process with strong client-facing judgment. The Advisor understands how leave and accommodation decisions surface on partner data feeds and reporting, translates those outcomes for HR partners, and partners closely with account management to drive client satisfaction, retention, and program optimization.

The successful candidate is curious about and comfortable applying data, technology, and emerging artificial intelligence (AI) capabilities to improve operational performance and the partner experience.

Partner & Client Relationship Management

• Serve as the primary operational point of contact for HR partners on leave and accommodation matters across an assigned book of business, delivering a responsive, high-quality client experience.
• Own and lead the operational meeting cadence with HR partners, setting agendas, facilitating discussions, documenting action items, and following through on commitments.
• Partner with account management on strategic account activity, serving as the operational, leave, and accommodation subject-matter expert in joint client-facing engagements.
• Act as the first point of escalation for operational, claims, and accommodation concerns, driving timely resolution and clear communication.
• Build trusted, long-term relationships with partner stakeholders that strengthen retention and program value

Operational Excellence

• Ensure consistent achievement of service, quality, productivity, and compliance objectives across the assigned book of business.
• Respond to HR partner inquiries on claims and accommodation status within established service-level agreements (SLAs), providing prompt acknowledgment and resolution.
• Monitor operational performance through data analysis, reporting, and key performance indicators (KPIs) to inform decisions and prioritize work.
• Prioritize and organize daily responsibilities to meet all deadlines across a high-volume book of business.
• Drive proactive issue resolution and risk mitigation to ensure uninterrupted service delivery.

Subject Matter Expertise & Partner Enablement

• Serve as the subject-matter expert on Com Psych operational leave and accommodation processes, including the Family and Medical Leave Act (FMLA), state leave laws, and the Americans with Disabilities Act (ADA) interactive and accommodation process.
• Maintain current knowledge of client-specific custom plan provisions, leave policies, and eligibility rules to provide accurate, consistent guidance.
• Understand how leave and accommodation actions, approvals, denials, return-to-work (RTW) dates, extensions, appeals, and accommodation determinations translate into downstream data and appear on partner-facing feeds and reports.
• Act as the partner’s guide to interpreting feed and report data, helping HR partners understand what each data point means and how to act on it.
• Mentor and guide specialists and operational team members, sharing expertise to raise consistency and quality across the team.

Continuous Improvement & Transformation

• Identify patterns, anomalies, and emerging trends within leave and…