Sr Business Partner, Services Operations

We are GCO Operations - strategic partners to leaders across the Global Customer Office. We turn data into strategy and strategy into execution, helping GCO teams plan, perform, and grow efficiently. We collaborate with Services, Customer Success, Managed Services, Tax, Customer Support, and Global Operations leaders to identify opportunities, optimize processes, and ensure GCO operates as a cohesive global organization.

As the Sr GCO Business Partner, you influence how GCO defines and executes its operational strategy. You bring a global perspective, aligning insights, forecasting, and process optimization to enable customer and business success. You will support Services Delivery and Consulting leadership and teams in utilizing systems and processes to successfully implement Dayforce Products while providing analytics and key metrics to support efficiency of implementations.

• Partner with GCO executives to shape business strategy and align operating rhythms across teams.
• Lead global forecasting, planning, and performance analysis frameworks.
• Standardize KPIs and processes to ensure visibility, consistency, and scalability.
• Deliver actionable insights to executives through data storytelling and scenario modeling.
• Represent GCO Operations in enterprise initiatives focused on customer and revenue optimization.
• Lead business discussions, challenge existing practices, and drive operational process and system improvements.
• Support consistency and accuracy of project data from Opportunity to Project completion.
• Assist Project Managers and Sponsors on project questions, including setup and representation/interpretation of the customer order form/SOW.
• Provide guidance, documentation, and understanding of end-to-end services processes for data integrity that will support forecasting, revenue recognition, and analytics.
• Understand services metrics and how they drive project resourcing and overall project efficiency.

• Advanced analytical and executive communication skills.
• Experience with enterprise forecasting, financial modeling, and operational analytics.
• Ability to connect cross-functional strategies into cohesive operational execution.
• Bachelor's degree in business or related field.
• 5-8 years of experience in global operations or strategy roles.
• Strong communication and stakeholder management skills.
• Strong understanding of services organizations and project life cycles.
• Proficiency in Excel, Power BI, and other analytical tools.
• Evidence of strong analytical skills, problem solving, and strong logical thinking while experiencing competing priorities.

• MBA desirable.