×
Apply for Jobs Apply for Jobs Post a Job Post a Job Local Jobs Home
Register Here to Apply for Jobs or Post Jobs. X
More jobs:
Bilingual Call Center / Support

Communications Controller

Job in Richmond, BC, Canada
Listing for: AtkinsRéalis
Full Time position
Listed on 2025-12-30
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Call Center / Support
Job Description & How to Apply Below

Job Description

Communications Controller (Canada Line)

Are you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities worldwide? Are you seeking to join an inclusive and diverse team that you can truly count on? You’ve come to the right place!

Pro Trans BC Operations Ltd., a subsidiary of Atkins

Réalis, is the private operator of the Canada Line, a 19-km automated rail-based rapid transit system connecting Downtown Vancouver with central Richmond and the Vancouver International Airport. Our fleet of trains provide a 26-minute terminus-to-terminus service to an average weekday ridership of more than 120,000 passengers across 16 stations. Our operations office is in Richmond, British Columbia.

Come join us in reshaping the future with Atkins

Réalis. Atkins

Réalis is dedicated in engineering a better future for our planet and its people.

Reporting to the Duty Manager, the position of the Communications Controller is primarily focused on providing centralised information and assistance to Canada Line passengers and staff from the Control Room. This role is required to be very proactive by acting independently to situations as they arise, while remaining part of a team of staff who are responsible for service delivery.

The Communications Controller provides high quality passenger information using the Public Address (PA) and Passenger Information Displays (PIDS) and responds to alarms and requests for information or assistance from passengers and staff on the Canada Line. The incumbent also monitors and controls the CCTV system routinely and responds as required to any incidents that are observed or reported. The Communications Controller liaises with the Emergency Response Agencies, when necessary, in response to incidents on the Canada Line including calls for medical assistance and police assistance.

Additionally, this position monitors and controls several E&M systems at stations including elevators, escalators, station grills and Fare Gates.

When on duty the Communications Controllers are assigned to either the Communications Workstation or the Fare Gate Workstation. When working at the Fare Gate Workstation the Communications Controller’s primary responsibility is the monitoring and control of the Fare Gate system and responding to passenger calls from the stations in relation to Fare Gates and the Compass Card.

Location: Richmond, BC (Onsite Work)

Your role within the team:

  • Provide high quality passenger information via Passenger Information Displays and public address announcements.
  • Respond to emergency calls generated from stations and trains.
  • Respond to passenger assistance and information requests from stations and trains.
  • Dispatching staff to assist passengers.
  • Transferring Fare Gate and Compass related card calls from passengers to the appropriate call center when required.
  • Monitor and operating the CCTV system.
  • Assist Duty Manager with response to Guideway and Walkway intrusion alarms by reviewing CCTV and identifying cause of the intrusion.
  • Monitor and operating SCADA E&M systems at stations (Escalators, elevators, station grills).
  • Monitor and operating Fare Gate system.
  • Reporting failed station and Communications workstation equipment.
  • Advise all staff of emergencies, failures and activities affecting the communications workstation.
  • Contact and liaison with Emergency Response Agencies including police, fire and ambulance.
  • Operate Central Emergency Stop Buttons when a trespasser is seen entering the Guideway.
  • Answer general telephone calls to the Control Room and directing them to the appropriate workstation.
  • Assist other workstations in emergency situations as required.
  • Maintain the technical knowledge necessary to execute all control functions that the incumbent has been trained in.
  • Maintain a current and thorough knowledge of and adhere to all Canada Line Rules and procedures.
  • All other related duties as directed by the Duty Manager.

    • Why pick Atkins

    Réalis as an employer?

  • The opportunity to work on an innovative and award-winning project.
  • An exciting environment where work-life balance is important.
  • A wide…
    • Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
    To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
     
     
     
    Search for further Jobs Here:
    (Try combinations for better Results! Or enter less keywords for broader Results)
    Location
    Increase/decrease your Search Radius (miles)

    Job Posting Language
    Employment Category
    Education (minimum level)
    Filters
    Education Level
    Experience Level (years)
    Posted in last:
    Salary
    Advanced Search