Customer Service Representive

Overview

Who we are? Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products. Our customers include over 120,000 North American customers across cabinetry, storage, furniture, woodworking, and hardware retailers. Our team comprises about 3,000 people, with nearly half in sales and marketing and over 50% as Richelieu shareholders.

Richelieu Hardware Ltd. is seeking an experienced Customer Service Representative for our Glazing Division. This is a busy, fast-paced environment offering opportunities to learn. If you take ownership and pride in your work and have strong customer service and teamwork skills, consider joining a leading company in specialty hardware in North America, publicly traded with 50 years of growth.

Richelieu Glazing Supplies is looking for a Customer Service Representative for the Surrey Warehouse in British Columbia.

• Telephone interaction with our Customers to take orders and answer questions
• Computer entry of those interactions
• Coverage on our sales counter

• Outgoing personality with an interest in sales. We will train on all aspects of our products; the candidate should have a desire to learn about our product base and how to be efficient in the role. Knowledge of glazing hardware is an asset but not required. The ideal candidate keeps a clean, organized working area, takes ownership and pride in their work, and has strong customer service and teamwork skills.

• A Canadian flagship: strong recognition and reputation across Canada and the United States.
• A mature and stable company: more than 50 years of experience providing a safe working environment.
• Continuous growth: strong financial health and ongoing opportunities.
• Competitive compensation: base compensation based on the market.
• Opportunity to become a shareholder: employees have opportunities to become shareholders.
• Work-life balance: a healthy, flexible work environment.
• Quality products: products of exceptional quality to satisfy demanding customers.
• Opportunity to grow: career opportunities and continuing education for professional development.

Are you interested in this position? Visit our corporate website to submit your application:

We thank all candidates for their interest; however, we will only communicate with candidates selected for the pre-selection process.