MCI Bilingual Customer Service Representative

Join MCI as a Bilingual Customer Service Representative, assisting clients in both Portuguese and English. You will be a key player in ensuring exceptional service and accurate communication.

At MCI, we're committed to providing tailored solutions through our customer service team. As a Bilingual Customer Service Representative, you'll handle customer inquiries, assist with account issues, and maintain precise records of your interactions. We seek candidates with outstanding communication skills and a passion for helping others while meeting performance targets.

Key Responsibilities:

• Handle English and Portuguese customer calls promptly

• Translate inquiries and provide clear communication

• Assist customers with billing and account queries

• Keep accurate records of customer communications

• Escalate complex inquiries when necessary

Requirements:

• Must be over 18 years of age

• High school diploma or GED required

• Fluency in both English and Portuguese

• Excellent interpersonal and listening skills

• Previous experience in customer service is a plus

Bring your passion for service and bilingual expertise to MCI's supportive team.
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